Vice President of Clinic Operations

AICA Orthopedics, P.C.•Marietta, GA

12d•$175,000 - $240,000

About The Position

ProCo LLC is hiring its first enterprise Vice President of Clinic Operations to build the standards, data, and leadership capacity needed to support growth across its five healthcare service lines. The organization operates 21 clinics and 3 surgery centers across metro Atlanta, has more than 400 professionals, and expects to open 3–5 new clinics in 2026–27. The role reports to the COO and has full authority over clinic workflows, scheduling and staffing standards, and resource deployment across the network. The position participates in executive planning, budgeting, and growth decisions. The Vice President will oversee patient access and capacity planning; scheduling and patient flow; workforce planning; regional and clinic operations leaders; care progression workflows; patient experience; documentation and compliance coordination; and operational financial performance. The role also establishes performance scorecards and monthly operations reviews, and ensures operational readiness for new clinics, services, and acquisitions. Year-one goals include implementing enterprise scheduling standards at every clinic, using capacity forecasts to guide monthly staffing decisions, launching scorecards and monthly operations reviews, opening 2–3 new clinics using the operating playbook, and assessing regional leaders and setting succession plans. ProCo serves a significant share of personal-injury patients. Clinical decisions remain with clinicians, and compliance remains independent; the role owns execution. This is a full-time, exempt executive role requiring frequent travel across Atlanta-area locations. Relocation assistance is available.

Requirements

At least 10 years of experience in healthcare operations.
At least 5 years leading multi-site or regional operations through layers of leaders.
Demonstrated results in patient access, capacity planning, scheduling, staffing models, and standardization.
Experience opening sites, integrating acquisitions, or scaling service lines.
Bachelor’s degree required.

Nice To Haves

Personal injury, workers’ compensation, or medical-legal experience.
Experience in multi-specialty musculoskeletal care, physical therapy or rehabilitation, imaging, urgent care, or medical services organization operations.
Experience leading clinician-leaders.
MHA, MBA, MPH, or similar advanced degree.

Responsibilities

Build enterprise operating standards, data, and leadership capacity to support clinic growth.
Oversee patient access and capacity planning, including demand forecasting, availability, backlogs, and referral-to-service time.
Establish scheduling and patient-flow practices, aligning enterprise templates with call-center, case-management, and revenue-cycle operations; monitor wait and cycle times.
Set workforce planning standards, including staffing and productivity standards, position control, and hiring priorities.
Lead regional and clinic operations leaders and build the succession bench.
Translate clinical pathways into on-time workflows.
Establish service standards and oversee complaint resolution and service recovery across clinics.
Oversee records completion and timeliness, audit readiness, and corrective action in coordination with the compliance team.
Develop the annual operations plan and manage labor productivity, cost per visit, and the operating budget with the COO and CFO.
Create performance scorecards and run a monthly operations review with the executive team.
Ensure operational readiness for new clinics, services, and acquisitions.
Implement enterprise scheduling standards across every clinic, use capacity forecasts to guide monthly staffing decisions, and open 2–3 clinics using the operating playbook during the first year.
Assess the regional leader bench and establish succession plans.