Vice President, Network Engagement and Growth

Achieving The Dream Inc•Silver Spring, MD

2d•$235,000 - $255,000•Hybrid

About The Position

The Vice President of Network Engagement and Growth leads the growth, retention, and relationship management of the ATD Network. Reporting to the President and CEO, this position owns the recruitment of new colleges into the Network, the renewal of current members, and the systems and practices through which ATD understands and serves each institution. Growing the Network and deepening the value colleges receive from membership are organizational priorities set by the President and CEO and the Board of Directors. This position sets the growth strategy, carries the membership and earned revenue targets, and reports results to the President and CEO and to the Board. The Vice President builds and owns ATD's college relationship management model, establishing clear accountability for every institution, an authoritative record of membership, and a defined division of responsibility across the functions that serve colleges. The position also sets the strategy, audience, and participation expectations for ATD's Network convenings, partnering with the Vice President of Network Coaching and Transformation on content and with the Executive Vice President and Chief Operating Officer on operations. The Vice President oversees the Executive Director of Network Engagement and the Executive Director of Services Management. As a member of the Senior Leadership Team, the Vice President contributes to organizational planning, budgeting, and decision making, and represents ATD with college and system leaders across the country.

Requirements

Demonstrated ability to carry a membership, enrollment, or revenue number and report against it publicly.
Strong knowledge of relationship management systems, including Salesforce, and of the data governance required to make a system authoritative.
Demonstrated ability to design and enforce process across functions that do not report to the position.
Experience building a pipeline discipline, including qualification, stage definitions, forecasting, and conversion measurement.
Ability to diagnose why customers or members disengage and to act on early indicators rather than confirmed losses.
Deep understanding of community colleges and the conditions under which a president or cabinet decides to join, renew, or leave a national network.
Ability to build trust with institutional leaders over cultivation cycles measured in years.
Ability to distinguish work that must be centralized from work that should stay with program and coaching colleagues.
Ability to use institutional recognition as an engagement strategy rather than an administrative cycle, and to understand what a designation is worth to a president and a board.
Master's degree required; doctorate preferred.
Minimum of ten years of progressively responsible leadership experience in higher education, membership organizations, nonprofit leadership, or institutional partnerships.
Experience building or rebuilding a membership, business development, or institutional sales function, including targets and accountability for results.
Experience leading retention or renewal efforts and reducing attrition.
Experience implementing or governing a customer relationship management system, and establishing it as the organization's authoritative record.
Experience defining roles and responsibilities across multiple functions and holding them to a documented process.
Experience setting the purpose and audience for large convenings, in partnership with content and operations colleagues.
Experience working directly with presidents, cabinets, and governing boards.
Experience reporting results to a chief executive and a board of directors.

Responsibilities

Hold accountability for the recruitment of new colleges, districts, systems, and consortia into the ATD Network.
Develop and execute ATD's recruitment strategy, and set annual growth targets in partnership with the President and CEO.
Own the prospect pipeline from first contact through signed agreement, and ensure every prospect has a named owner and a documented next step.
Maintain the pipeline in ATD's system of record, with membership status verified at the point of qualification.
Identify and pursue growth opportunities among prospective members, former member colleges, tribal colleges and universities, and regions where ATD has room to grow.
Partner with Marketing and Communications on awareness, positioning, and campaign support for recruitment.
Report pipeline status, conversion rates, and progress against growth targets to the President and CEO and to the Board of Directors.
Own the renewal of member colleges, including the annual network benefits cycle, invoicing coordination with Finance, and consequences for non-payment.
Establish an early-warning process that identifies institutions at risk of disengaging, using indicators such as invoice status, event participation, coaching utilization, leadership transitions, and responsiveness to outreach.
Define intervention expectations for at-risk institutions, including who acts, within what period, and how the outcome is recorded.
Develop retention strategies appropriate to institutional maturity, including Leader Colleges and long-standing members whose transformation needs have changed.
Own ATD's institutional designations as an engagement and retention instrument, including Leader College, Leader College of Distinction, and the Leah Meyer Austin Award. Cultivate eligible colleges toward application, carry application participation targets, drive recertification of colleges whose designations are expiring, and re-engage colleges that applied without earning a designation.
Partner with the Vice President of Research and Network Innovation on designation metrics, rubrics, and review integrity, and with Marketing and Communications on the annual awards campaign.
Lead re-engagement of former member colleges.
Report retention and renewal rates, and the reasons institutions leave, on a defined cycle.
Design and maintain ATD's college relationship management model, including how colleges are assigned, the staffing and capacity the model requires, and the authority and escalation paths of the staff who hold the relationships.
Ensure every institution has a current relationship owner, and that assignments are reassigned promptly when a staff member's role changes or ends.
Establish and maintain a single authoritative record of membership status, and ensure it is the record used across the organization.
Ensure institutional knowledge is recorded in the system of record so relationships continue through staff transitions.
Define, document, and publish the division of responsibility across Network Engagement, Services Management, Marketing and Communications, and Finance for each stage of the college lifecycle.
Partner with Information Technology and Digital Transformation on the configuration, governance, and data quality of the system of record.
Set the purpose, audience, and success measures for ATD's Network convenings, including DREAM, the Data and Analytics Summit, the Kickoff Institute, and the Network webinar series.
Determine which institutions and roles must participate in each convening to advance retention and growth, and own Network college attendance against target.
Own registration revenue and Network participation targets for signature events.
Partner with the Vice President of Advancement on event sponsorship, and approve the access, visibility, and attendee engagement offered to sponsors at Network convenings.
Partner with the Vice President of Network Coaching and Transformation on session design, content, and learning outcomes.
Partner with the Executive Vice President and Chief Operating Officer on logistics, budget, pricing, and registration operations.
Ensure the convening experience functions as a demonstrable benefit of Network membership, and gather participant feedback that informs the following year.
Own the recognition experience at DREAM, including how designated colleges and the Leah Meyer Austin awardee are celebrated, and ensure recognition is used to demonstrate the value of Network membership.
Oversee college-facing contracting, including scopes of work, renewals, and the internal approval path, in coordination with Finance.
Recommend pricing for membership and services in partnership with the Executive Vice President and Chief Operating Officer and the President and CEO.
Own earned revenue targets associated with Network membership and college services.
Ensure contracting processes support a straightforward experience for colleges and accurate records for ATD.
Supervise, develop, and evaluate the Executive Director of Network Engagement and the Executive Director of Services Management.
Build the division's staffing, skills, and structure to support recruitment, retention, and relationship management at scale.
Manage the division's budget and staffing plan in partnership with the Executive Vice President and Chief Operating Officer.
Serve as an active member of the Senior Leadership Team and contribute to organizational planning, budgeting, and strategic decision making.
Represent ATD with college presidents, system leaders, associations, and at national convenings.