Vice President, Market Operations (I/DD)

Cinqcare•Indianapolis, IN

20d•Onsite

About The Position

The Vice President, Market Operations is the accountable executive for CINQCARE’s Indiana I/DD market and its multi-year agreement with the State of Indiana. The role owns contractual milestones, program deliverables, key performance indicators, the market budget, and the development and leadership of the Indiana team. It also represents CINQCARE to state leadership, Case Management Organizations (CMOs), providers, and community partners. Using whole-person, value-based approaches, the Vice President works to close gaps in clinical care and reduce avoidable Medicaid spending for Individuals with Intellectual and Developmental Disabilities. The role sets and executes market strategy, supports operational efficiency and market growth, uses data to guide decisions, and champions adoption of CINQCARE’s technology platforms, including OnQue. The Vice President ensures program operations meet contract, regulatory, HIPAA, and organizational requirements and collaborates with enterprise teams to deliver aligned, effective care.

Requirements

Bachelor’s degree required.
12–15+ years of progressive healthcare or human services leadership experience.
7–10 years in senior leadership with budget or P&L accountability.
10+ years of experience in I/DD services and/or Medicaid-funded home- and community-based care.
Demonstrated success managing government contracts with performance milestones.
Demonstrated success building and leading cross-functional teams from the ground up.
Experience engaging executive-level government and provider stakeholders.
Financial and budget management skills.
Data and analytics fluency, including KPIs, healthcare economics, and performance reporting.
Program and project management skills.
Process improvement methodology skills.
Microsoft Office proficiency.
Familiarity with care management and EHR systems.
Executive presence and exceptional written, verbal, and presentation skills.
Sound judgment and impeccable ethics.
Strategic thinking combined with strong follow-through.
Ability to build trust and manage relationships.
Comfort leading in a fast-paced, entrepreneurial environment.
Ability to travel frequently by car and/or public transportation.
Ability to communicate with customers, vendors, management, and coworkers in person and using devices, including at times with people who are agitated.
Ability to sit or stand for extended periods; receive ordinary information; prepare or inspect documents; and understand and use management reports, memos, and other business documents.
Good manual dexterity for common office equipment such as computer terminals, calculators, copiers, and fax machines.
Good reasoning ability.
Occasional lifting of up to 10 lbs. may be required.

Nice To Haves

Master’s degree, such as an MBA, MPH, MHA, or related degree.
Experience with value-based payment, managed care, or care management models.
Familiarity with Indiana’s I/DD waiver programs and state agency landscape.
PMP, Lean/Six Sigma, or a relevant healthcare leadership credential.

Responsibilities

Own delivery of contractual milestones, program operation deliverables, and key performance indicators agreed with the State of Indiana, including state acceptance and associated payments and incentives.
Maintain the market’s multi-year implementation roadmap and project plan, and hold cross-functional owners accountable for commitments.
Report market performance, risks, and outcomes to executive leadership; resolve or escalate issues proactively.
Develop recommendations for sustainability, value-based payment, and model integration as the engagement matures.
Represent CINQCARE as a senior executive to state agency and Medicaid leadership, maintaining an understanding of state priorities and the needs of Individuals served.
Build partnerships with CMOs, providers, and community stakeholders, and lead discussions on performance standards and incentive structures.
Ensure Individuals, families, and front-line providers inform market strategy and decisions.
Design, sequence, and build the Indiana team, including recruiting, hiring, and onboarding across Training, Technical Supports, Insights/Healthcare Economics, Compliance, Finance, Administrative/Project Management, and Clinical functions.
Lead and develop functional leaders by setting goals, fostering accountability, and supporting continuous improvement and professional growth.
Define roles, handoffs, and decision rights between the Indiana team and enterprise partners.
Own the market budget, forecasting, and financial performance, ensuring operations are scalable and aligned with business and financial goals.
Allocate internal, consultant, and vendor resources, balancing program readiness and build requirements with permanent hiring.
Set and execute market strategy to improve care delivery and clinical outcomes for Individuals enrolled in Indiana waiver programs, improve internal operational efficiency, and contribute to market growth and effective service delivery.
Use operational, clinical, and healthcare economics data to identify trends, inefficiencies, and opportunities and translate insights into decisions and client deliverables.
Champion adoption of CINQCARE technology platforms, including OnQue, and ensure CMOs and providers receive needed training and support.
Ensure operations meet state contract, regulatory, HIPAA, and organizational requirements; oversee internal compliance and audit readiness.
Collaborate with business divisions and cross-functional teams to align Indiana operations with organizational goals.
Foster a collaborative, inclusive, high-performing culture and stay connected to front-line teams, CMOs, and Individuals served.
Perform other duties as required to meet business needs.