Vice President - Laboratory Operations

Sonic Healthcare USA•Austin, TX

21d

About The Position

The Vice President of Technical Operations oversees laboratory pre-analytical and analytical operations to ensure timely, complete, accurate, and appropriate test results and laboratory information for healthcare providers involved in patient care. The role works directly with laboratory scientific and support staff and regularly engages with medical, business, scientific, quality, and compliance leadership to develop strategic goals. Uniquely qualified candidates with the capability to provide additional depth in the role may qualify for an enhanced title. The position directs laboratory staffing and leadership development, aligns human and material resources with service needs and growth plans, manages operational and capital budgets, and builds working relationships with vendors and internal stakeholders. It also oversees operational performance, policies, safety, quality, customer service, and compliance with applicable legal, regulatory, and accrediting requirements. The role collaborates with scientific and medical leadership on analytical methods and supports sales and marketing in ensuring products and services meet clinical and regulatory requirements.

Requirements

Bachelor’s degree in clinical laboratory science or a related health science.
10–15 years of laboratory management experience.
ASCP certification.
Strong analytical business skills focused on human resource management, laboratory operating budgets, and capital expenditures.
A proven record of strategic planning through collaborative interaction with medical and business leadership, vendors, clients, staff, and other partners.
Strong information-gathering and communication skills for managing staff, coordinating with laboratory leadership, engaging vendors, and communicating with patient or client representatives.
Ability to translate regulatory, business-environment, and technical understanding into action plans.
Proficient computer skills, including navigating a Windows-based environment and Microsoft applications.
Knowledge of CAP, CLIA, COLA, and CMS inspection processes.
Demonstrated knowledge of laboratory techniques, procedures, and regulations.
Excellent verbal and written communication skills.
Exceptional facilitation, consulting, management, business, and customer service skills.

Nice To Haves

Reference laboratory experience.
Strong computer literacy with quantitative skills in data use.

Responsibilities

Direct and monitor the engagement, recruitment, training, performance, and retention of laboratory staff.
Direct managers, supervisors, other leaders, and laboratory staff in achieving laboratory goals and objectives.
Evaluate reporting staff; develop leadership skills among managers and supervisors; and establish succession plans and support for laboratory leadership.
Engage with laboratory medical, business, scientific, and finance leadership and corporate resources to sustain services, develop strategic plans, support operations, and advance corporate objectives.
Develop and maintain relationships with scientific, hardware, information system, consumable, service, and other vendors so their products and services align with laboratory goals.
Align human and material resources with laboratory service requirements and strategic plans for growth and change.
Develop operational and capital expenditure budgets for laboratory operations and growth, with responsible stewardship of resources.
Coordinate specimen logistics and the flow of orders and results with regional and other business leadership and provider clinical systems.
Liaise with quality, compliance, legal, and laboratory leadership to ensure adherence to legal and regulatory requirements, contractual obligations, and accrediting standards.
Establish and monitor laboratory performance metrics to achieve and sustain high quality and customer service.
Establish and monitor adherence to laboratory technical operations policies and procedures.
Ensure a safe and effective laboratory production environment.
Ensure compliance with CLIA, CAP, other agency requirements, and good laboratory practices.
Provide expertise on test methodologies and verify, as appropriate, that procedures are accurate and precise and can deliver the required quality of results.
Support sales and marketing to ensure products and services meet clinical requirements and comply with CLIA, CAP, and other regulatory requirements.
Coordinate with the Scientific Director and Medical Leadership to develop and implement analytical methods aligned with strategic objectives and clinical requirements.
Uphold company vision and values.
Travel periodically, including by airline and with overnight stays, as required.