Vice President, Infrastructure & Operations

SRS Distribution Inc.•Atlanta, GA

21d•Hybrid

About The Position

The Vice President of Infrastructure and Operations (VP I&O) steers the strategy and operational performance of the organization’s cloud infrastructure ecosystem, delivering reliable services to business customers and a high-quality end-user experience to associates. The role oversees cloud environments and infrastructure technologies, including Azure, Microsoft 365, cloud networking, and end-user computing, with responsibility for security, performance, regulatory compliance, resilience, and cost management. It positions infrastructure as a strategic enabler of business objectives and digital transformation, including AI adoption. The VP leads infrastructure automation, application migration, cloud optimization, and IT service management improvements, incorporating AI-enabled processes and tools across IT operations, service desk, and end-user experience. The role also develops infrastructure strategy and roadmaps aligned with enterprise priorities, manages budgets and sourcing, and maintains strategic vendor and stakeholder relationships. The VP works with the CISO on security strategy and builds executive confidence through transparent communication and clear connections between infrastructure decisions, business value, risk reduction, and resilience. The position reports to the Chief Information Officer and directly supervises senior leaders responsible for cloud operations, network architecture, infrastructure security, application migration, service desk, infrastructure operations, end-user experience, and vendor management. It may require domestic and international travel. The role supports a hybrid work model and operates in a fast-paced, deadline-driven environment. Work is primarily office-based and includes extended periods sitting and using a computer, frequent communication, and occasional light lifting or carrying.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least 15 years of progressive experience in cloud infrastructure management, including at least 10 years in senior leadership overseeing complex cloud environments in a large enterprise setting.
Extensive senior leadership experience in cloud infrastructure operations within a complex, global organization.
Demonstrated expertise managing cloud environments, including Azure or Google Cloud Platform, and optimizing cloud networking architecture using technologies such as Zscaler.
Comprehensive understanding of cloud security frameworks, compliance requirements, and risk management principles.
Proficiency in application migration strategies, cost optimization, and cloud governance.
Leadership experience with Azure Active Directory, Office 365, SharePoint, Teams, IAM solutions, and MFA administration.
Familiarity with distributed branch SD-WAN networks and Wi-Fi capabilities.
Exceptional leadership, communication, and stakeholder-management skills, including the ability to build consensus and inspire teams.
Ability to translate enterprise strategy into infrastructure roadmaps, align technical decisions with business priorities, and explain infrastructure value in business and risk terms.
Knowledge of cloud networking architecture and infrastructure-as-code techniques, including tools such as Terraform, Ansible, and Kubernetes.
Understanding of IAM and collaboration services, including Azure AD, Office 365, and Okta, and role-based access strategies.
Ability to solve complex cloud infrastructure challenges across distributed networks and multiple cloud platforms.

Nice To Haves

Master’s degree in Business Administration, Information Technology, Computer Science, or a related discipline.
Certifications such as AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Microsoft Certified: Azure Solutions Architect Expert, or ITIL certification.
Experience leading cloud adoption and modernization initiatives that produced measurable improvements in efficiency and agility.
Knowledge of artificial intelligence, machine learning, and edge computing and their integration into infrastructure strategies.
Demonstrated success fostering a DevOps culture in a large, diverse team.
Expertise in enterprise disaster recovery planning and business continuity management.
Financial acumen and experience with budgeting, forecasting, and financial management of large-scale cloud infrastructure projects.
Experience negotiating and managing complex vendor agreements and building long-term partnerships.
Ability to explain complex technical concepts to non-technical stakeholders and support executive decision-making.
Global infrastructure management experience across multiple geographies, with cultural sensitivity and adaptability.

Responsibilities

Introduce innovative infrastructure and operations capabilities that enhance competitiveness and employee productivity.
Define, develop, and manage an integrated IT Service Management (ITSM) landscape using best-practice processes and AI-enabled toolsets to improve user experience.
Align I&O strategies with the organization’s environmental, growth, governance, digital transformation, AI adoption, cloud optimization, and regulatory priorities.
Develop and control the annual I&O budget in line with enterprise and IT objectives, and foster continuous cost optimization.
Collaborate with the CISO to ensure I&O contributes to and applies the organization’s security strategy.
Direct I&O sourcing strategy and provide executive oversight of strategic vendor and partner relationships.
Improve I&O maturity, efficiency, innovation, and collaboration with IT and business teams through Agile, DevOps, platform, and product approaches.
Drive measurable service improvements through a programmatic continuous-improvement approach and communicate results.
Establish and maintain cloud security frameworks, ensure regulatory compliance, and address security threats to protect sensitive data and intellectual property.
Build strategic vendor and stakeholder partnerships and lead contract negotiations to improve infrastructure capabilities and operational outcomes.
Cultivate a high-performance, collaborative, and innovative infrastructure and operations team.
Introduce and expand AI capabilities across end-user experience, IT operations, ITSM, service desk, and the broader team.
Build credibility with executive leadership through execution, transparent communication, and clear articulation of business value, risk reduction, and operational resilience.
Integrate observability and resilience governance, ensuring observability investments improve detection, diagnosis, incident recovery, and service availability.
Develop a future-ready workforce through AI-driven automation, cross-skilling, and scalable resourcing.
Travel domestically and internationally as needed to meet strategic objectives, engage global vendors, oversee projects, and attend conferences or leadership meetings.

Benefits

Competitive weekly or bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating days
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Company-paid life insurance
Company-paid short-term disability
Optional long-term disability
Optional additional life insurance