VP, Field & Expert Services Product Group

Metso • York, PA

3d • Hybrid

About The Position

The Vice President, Field & Expert Services Product Group leads the global strategy, growth and profitability of Metso’s Field & Expert Services business. Working with Market Areas, product Business Lines and Life Cycle Services, the role strengthens the competitive offering, commercial performance and safe, reliable service delivery through strategic direction, performance leadership and influence across a global matrix organization. The position has substantial international travel and reports to the SVP, Professional Services Business Line.

The role owns the global strategy and P&L, sets plans and targets with Market Areas, drives performance and corrective action, advances sales, pricing and opportunity development, and sets offering priorities and global deployment. It also leads the service digitalization agenda and oversees global field services for installation, commissioning and complex service delivery. The leader develops the Product Group and regional operations, aligns workforce capacity and capabilities with future demand, improves resource utilization and planning, and manages investment, cost and risk with Finance, Sourcing and other functions.

Success includes profitable growth, safer service delivery, higher customer satisfaction, successful offering launches, and skilled, certified and engaged teams. The role offers an opportunity to shape the future of the business, including new service and recurring-business models, while leading experienced teams across an international network.

Requirements

• Proven P&L leadership, delivering growth, margin and measurable results through multi-year strategy execution.
• Strong background in field, industrial, aftermarket, maintenance or lifecycle services, or a comparable global service business.
• Commercial and financial acumen, including pricing and sales enablement.
• Experience leading through influence in a global matrix, with excellent communication and stakeholder management skills.
• Global or multi-site operations experience, with a strong record in safety, quality and continuous improvement.
• Track record of building international teams, developing leaders and strengthening succession pipelines.
• Fluent English and readiness for substantial international travel.

Responsibilities

• Own the global strategy and P&L, agree plans and targets with Market Areas, and drive performance and corrective action where needed.
• Drive proactive sales, pricing and opportunity development across spot services, Life Cycle Services and service projects.
• Set offering priorities, oversee global deployment and lead the Field & Expert Services digitalization agenda.
• Oversee Global Field Services for installation, commissioning and complex service delivery, with safety, quality and reliability at the core.
• Develop the Product Group and influence regional operations, aligning workforce capacity, OEM expertise, certification and leadership succession with future demand.
• Improve resource utilization and planning, and manage investment, cost and risk with Finance, Sourcing and other functions.

Benefits

• Wellbeing programs, occupational healthcare and supportive services.
• Competitive compensation and performance-based incentives.
• Hybrid working options.
• Learning pathways, mentoring, internal mobility and global collaboration opportunities.
• A caring, collaborative and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed