Operations Expert – Asset Services Group - Associate

Deutsche Bank•Jacksonville, FL

4d•$48,000 - $74,000•Hybrid

About The Position

As an Associate on Deutsche Bank’s Asset Services team, the Operations Expert receives, acknowledges, and executes client instructions for non-expiring ad-hoc conversions involving fixed-income and equity securities, mandatory and voluntary corporate actions, and income processing. The role also documents analytical processing data for upstream reporting and participates in run-the-bank and change-the-bank initiatives across Asset Services. It works with stakeholders including Global Markets Investment Bank, Corporate Bank, middle-office teams, the global Asset Services team, Global Technology, Relationship and Transaction Management teams, and the Embedded Risk Team. The position processes corporate-action payments and instructions, balances transactions, resolves exceptions, and makes election-processing decisions based on available inventory and potential impacts on clients and the firm. It also escalates risks, facilitates communication among Bank groups, agents, and depositories, and supports innovation, testing, training, implementation, and production verification. The role is based in Jacksonville, Florida, under the Bank’s hybrid working model, with an expectation of working in the Jacksonville office in accordance with that model.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent.
Relevant experience in a banking or financial-services processing environment.
Expert-level analytical skills and flexibility in production problem solving.
Excellent verbal and written communication skills and fluency in English.
Proven ability to use AI tools to enhance productivity and optimize workflows to solve business problems, applying critical judgment for responsible and ethical use of data and AI outputs.

Nice To Haves

Ability to work in a fast-paced environment, keep pace with technical innovation, and maintain a broad understanding of the product offering.
Open-mindedness and willingness to share information, knowledge, and expertise with peers and team members.
Relationship-management and influencing or negotiation skills, including the ability to manage relationships with remotely located team members.
Experience processing voluntary instructions and/or mandatory corporate actions, with detailed knowledge of corporate-actions processing via DTC, Euroclear, and agents.

Responsibilities

Receive, acknowledge, and execute client instructions for non-expiring ad-hoc conversions involving fixed-income and equity securities, mandatory and voluntary corporate actions, and income processing.
Document analytical processing data for upstream reporting and participate in run-the-bank and change-the-bank initiatives.
Process payments for corporate-action events promptly for entitled holders and communicate payment terms effectively and on time.
Execute instructions via SWIFT and book-entry form via DTCC and Euroclear, and process physical securities through U.S. agents.
Balance event transactions and resolve exceptions, including calculating and reconciling books and records and managing depot and nostro account breaks.
Make election-processing decisions about applying obligations against available inventory, including proprietary inventory, street obligations, or short positions, while considering potential reputational and relationship impacts.
Escalate promptly and effectively to Asset Services management when transactions may create risk for clients or the firm.
Build and manage relationships with local and global Asset Services staff, management, and colleagues across other Bank functions.
Facilitate communication among Bank groups, agents, and depositories.
Support Asset Services innovation strategies, UAT planning, user training, implementation, and production verification.
Support the early integration of new employees and develop detailed business knowledge of Asset Services teams and processes, including Mandatory and Voluntary Corporate Actions, Dividends, Custody, and Tax Utility.