Operations Manager, Asset Services

Kidder Matthews•Bellevue, WA

About The Position

The Operations Manager oversees and coordinates the day-to-day maintenance needs of the portfolio, ensuring that maintenance operations reflect a high level of professionalism and support the client’s goals and the mission of Kidder Mathews Asset Services. The role provides leadership for portfolio maintenance, capital improvement projects, and “show ready” requirements, including timely responses to tenant and owner requests or concerns. The position coordinates property operations, preventive maintenance, repairs, vendor services, work orders, inspections, and special projects. It participates in budgeting and financial reporting, supports tenant and owner relations, and manages maintenance and construction activities related to tenant move-ins, move-outs, vacant spaces, and tenant improvements. The role also works with clients, tenants, vendors, contractors, and internal teams to maintain property standards, schedules, budgets, and service quality.

Requirements

At least 5 years of commercial property management or facilities management experience.
Bachelor’s degree or a combination of education and experience.
Strong knowledge of commercial property management processes and procedures.
Basic understanding of budgeting.
Ability to work with minimal supervision and lead by example.
Strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to read and understand construction drawings and diagrams.
Ability to draft well-organized letters, reports, and memos.
Ability to recognize high-quality maintenance work.
Ability to build relationships with clients, vendors, and internal partners and provide excellent customer service.
Ability to speak, write, and understand English.
Ability to read, understand, and abstract leases and contracts.
Professional communication etiquette and strong oral and written communication skills.
Accuracy, attention to detail, and strong analytical skills.
Ability to work in a team environment and proactively solve problems.
Ability to work outside normal office hours to meet deadlines and handle emergencies.
Ability to prioritize and organize work to meet daily, weekly, and monthly deadlines, and to follow through and complete tasks thoroughly and on time.
Willingness to pursue professional development and continual learning.
Professional demeanor and appearance.
Ability to travel locally.
Must be bondable.
Must have a working vehicle, valid driver’s license, and current auto insurance.

Nice To Haves

Real estate license preferred.

Responsibilities

Perform or direct monthly physical property inspections, scheduled preventive maintenance, reactive repairs, and client-approved special projects.
Create project scopes and ensure needed repairs or maintenance are completed by vendors, contractors, or Kidder Mathews staff.
Coordinate with tenants, vendors, and contractors to ensure prompt responses to maintenance issues.
Ensure contracted vendor services are scheduled, meet contract specifications, and remain within the approved operating budget.
Partner with vendors to increase value and implement long-term cost savings.
Review service specifications, recommend updates to the Senior Property Manager, and prepare, review, compare, and recommend bids for contracted services.
Coordinate repairs with Kidder Mathews staff and contracted maintenance personnel, including scheduling work and creating work orders.
Communicate with clients about property operations and proactively identify opportunities to enhance asset value and reduce long-term costs.
Develop and implement preventive maintenance programs with the Engineering Team, review preventive maintenance reports, and schedule necessary repairs.
Track inspection checklist items that require follow-up and address them in a timely manner.
Participate in regular staff meetings, safety trainings, property tours, and client meetings.
Create work schedules for other Engineering Team members.
Maintain the property's appearance to meet client and Kidder Mathews standards.
Process and reconcile work orders.
Participate in annual budgeting, including service contract re-bids and bids for planned capital expenditures.
Draft the operations narrative for monthly owner operating reports.
Code invoices and payables weekly in a timely manner.
Assist the Property Manager with monthly owner statements by assembling, copying, and distributing financial reports.
Maintain and facilitate the parking transit revenue spreadsheet.
Maintain courteous, service-oriented relationships with tenants and foster confident, comfortable relationships with tenants and clients.
Manage communications with tenants affected by construction or scheduled repair work.
Supervise all “Adds/Moves/Changes of work” areas in the building.
Partner with the client Safety Committee to create an employee emergency procedures manual for new assignments.
Conduct tenant move-in inspections and complete inspection reports.
Conduct pre-move-out inspections with tenants at least 30 days before lease termination and conduct tenant move-out inspections.
Collect preventive maintenance reports to confirm tenant-maintained equipment has been properly maintained and is surrendered in good working condition.
Create “show ready” scopes according to client specifications and schedule and manage vendor or contractor work on vacant spaces.
Prepare specifications and bids for tenant improvement construction and review or recommend construction bids.
Attend construction meetings and provide input or feedback as needed.
Coordinate with construction contractors to ensure schedules are met, improvements meet client and tenant requirements and building standards, and other tenants are not inconvenienced.
Conduct construction walkthroughs as needed, complete final punch lists, ensure punch-list items are corrected, and maintain construction files.
Perform other duties or projects as requested or required.