Product Expert

Edupoint Educational Systems LLC • Mesa, AZ

3d

About The Position

The Product Expert supports the Chief Product Expert by conducting product demonstrations for existing and potential customers and becoming an expert in all areas of Synergy. The role maintains and updates a demonstration database with relevant, engaging scenarios, and builds easy-to-use sandbox databases and environments that let prospective customers explore Synergy products before purchase. The position also creates documentation to support users and other Product Experts, stays informed about product enhancements and updates, and supports Sales and Marketing activities.

The schedule is an eight-hour shift, Monday through Friday, within operating hours of 6:00 a.m. to 6:00 p.m. MST. The position requires extensive travel for sales and marketing opportunities, including extended overnight trips; travel may include weekends.

Requirements

• Knowledge of K-12 education.
• Excellent verbal communication skills.
• Attention to detail.
• Self-starter who requires minimal supervision.
• Ability to explain technical concepts effectively to non-technical people.
• Ability to travel extensively.
• Bachelor of Arts degree, or two years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Knowledge of Synergy student information systems.

Responsibilities

• Conduct remote and onsite demonstrations of all Synergy areas: SIS, IA, OLR, and SE.
• Become an expert in all areas of Synergy.
• Maintain the demonstration database with relevant and engaging scenarios that effectively present product functionality, and document scenarios for other Product Experts.
• Build and maintain simple-to-use sandbox databases and environments for potential customers to explore Synergy products before purchase, and create supporting user documentation.
• Stay current on product enhancements and updates by seeking information from subject-matter experts and Product Units.
• Assist the Sales Department with completing RFPs.
• Provide product knowledge to the Marketing Department to support creation of marketing materials.
• Travel extensively for sales and marketing opportunities.
• Perform other duties as directed by the supervisor.

Benefits

• Competitive salary.
• Customizable benefits package.
• Medical insurance with prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Paid time off and holidays.
• Long-term disability insurance.
• Life and accidental death and dismemberment insurance.
• Paid maternity and paternity leave.
• Bereavement leave.
• Professional development opportunities.
• Onsite flu shots for staff and immediate family.
• Stocked kitchen with healthy snacks and drinks.
• TRP Carpool Program.
• Employee Assistance Program.
• Opportunities for community involvement.
• Employer- and employee-contributed Health FSA.
• Employee-contributed Dependent Care FSA.
• 401(k) plan with company matching and immediate vesting.
• Short-term disability insurance.
• Health and Wellness Program.
• Company-sponsored fitness challenge.
• Pet insurance.
• Free parking.

What This Job Offers

• Job Type: Full-time