Vice President, Event Experience (ARENA)

Fox Corporation•New York, NY

8d•$179,000 - $230,000•Hybrid

About The Position

Red Seat Ventures is launching a new premium membership business and is hiring a Vice President of Event Experience to drive nightly operational excellence across a portfolio of luxury suites and premium seating at venues around the country. This highly operational leadership role translates an elevated service vision into repeatable, scalable execution across markets. Reporting to the Senior Vice President, Strategy & Operations, the VP will be a member of the leadership team and define and scale luxury experiences across multiple markets and venues. The role is responsible for excellence at every touchpoint, including staffing, in-suite catering, branding and décor, and event run-of-show.

Requirements

10+ years of experience leading complex, multi-location hospitality, event, or guest-service operations, with a track record of consistent execution across multiple markets.
Experience building and managing hourly or frontline teams, including recruiting, training, scheduling, performance management, and team development.
Strong operational leadership skills, including the ability to translate service standards into repeatable processes, training programs, playbooks, and measurable operating practices.
Demonstrated P&L ownership and financial acumen, including labor planning, budgeting, cost management, and balancing service excellence with financial discipline.
Experience managing high-touch guest or member experiences where attention to detail, responsiveness, and consistent execution are critical.
Ability to oversee multiple events, venues, and teams simultaneously while maintaining quality, compliance, and service standards in a fast-paced environment.
Willingness and ability to travel frequently across markets and be hands-on during events, particularly as the operation and team scale.

Nice To Haves

Experience delivering high-touch guest experiences within luxury hotels, private clubs, premium hospitality, or other membership-based environments.
Experience opening, launching, or scaling hospitality operations across multiple locations or markets.
Background working with premium live events, sports, entertainment, or venue-based hospitality.
Experience working in startup environments or new business incubation teams where operating models, processes, and teams are being built from the ground up.

Responsibilities

Own the end-to-end member experience at events held nightly across multiple venues and markets.
Translate the company's service vision into scalable operating standards, processes, procedures, and playbooks to drive consistent execution across events and markets.
Recruit, train, schedule, manage, and develop a high-performing team of Suite Hosts.
Develop event staffing strategies and determine staffing levels based on venue and event size, format, and service requirements.
Oversee member-facing aspects of the experience, including arrival, seating layouts, branding, décor, food and beverage, hospitality, and event run-of-show.
Establish policies, procedures, and escalation protocols to anticipate and resolve event-related issues quickly and professionally.
Partner with internal teams, venues, vendors, and other stakeholders to ensure seamless execution of the member experience.
Develop ways to capture member feedback and post-event insights, and use findings to improve future experiences.
Own the event experience P&L, balancing exceptional service and hospitality with disciplined financial and operational management.
Identify opportunities to innovate and elevate the event experience as the business scales while maintaining consistent standards across events and markets.