Vice President, Client Services, Basketball

Wasserman • Los Angeles, CA

7d • Hybrid

About The Position

THE·TEAM is hiring a Vice President, Client Services, Basketball to support the day-to-day needs of select high-level clients, senior-level agents, and junior client service team members. The role oversees clients’ off-court business affairs, including marketing activations, charitable events, camps, social media management, and community engagement. It also works with senior agents to establish and ensure compliance with basketball-wide client service standards, including event coordination, client gifting, and swag.

The position is available in Los Angeles, New York, Chicago, Raleigh, or Dallas and follows a hybrid schedule with three days onsite. It involves regular client and industry relationship-building, client recruitment support, business development, and routine or crisis client assistance. The role requires considerable scheduling flexibility and travel, including work at night, on weekends, and on holidays.

Requirements

• Bachelor’s degree in a related field.
• At least 7 years of experience in a sports industry role.
• Advanced knowledge of athlete branding, social media, corporate communications, and sports industry trends.
• Persuasiveness and the ability to negotiate successfully in clients’ interests.
• Ability to prospect and research marketing and media partnerships for clients.
• Ability to lead junior colleagues toward client and organizational goals while supporting their professional development.
• Advanced skills in Microsoft Office, PowerPoint, Photoshop, Illustrator, Salesforce, and InDesign, including creating decks and client bios and editing photos.
• Strong understanding of social and digital media.
• Well-developed communication, creative thinking, and writing skills.
• Strong analytical, organizational, and project management skills.
• Self-management and project management abilities.
• Ability to build strong, lasting relationships internally and externally.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism in all situations.
• Ability to exercise discretion, sound judgment, and significant initiative.
• Considerable scheduling flexibility and willingness to travel and work nights, weekends, and holidays.

Nice To Haves

• Bachelor’s degree in sports management, content, sales, marketing, communications, or public relations.
• Sports industry experience preferably in professional hockey, baseball, football, or basketball.

Responsibilities

• Oversee off-court client service efforts for assigned clients.
• Manage incoming client queries and provide regular updates to agents and other client service representatives.
• Manage junior client service team members to ensure national and local client service coverage.
• Identify organizational improvements in basketball client services and develop solutions.
• Hold junior team members accountable for their personal development goals.
• Communicate regularly with agents, and sometimes clients and their families or networks, about active client sales and marketing efforts.
• Help keep branding and marketing materials for the current basketball roster up to date.
• Assist agents in managing existing partner relationships, fulfilling client contracts, and approving marketing and advertising materials.
• Support client content development and public relations, and source and negotiate content and media deals under senior agents and marketing leadership.
• Work with leagues, players’ associations, teams, and team sponsors to secure client content marketing opportunities through brand activations, content development, league and team partners, and media alliances.
• Manage logistics for major events, including drafts, All-Star events, and youth events.
• Maintain accounts receivable and department databases, and generate reports as required.
• Monitor client competitions and stay informed about client careers.
• Travel to meet with clients, support off-court business affairs, and build relationships that help with client retention.
• Provide routine and crisis client support under senior-level agent supervision, including coordination with legal experts, sports psychologists, and media professionals, as well as assistance with family or personal issues, styling, visa and passport services, and attending games or appearances.
• Support client recruitment and help recruit athletes by cultivating industry relationships and relationships with potential clients.
• Identify ways to scale the business through new revenue streams for existing clients.
• Coordinate with other company client service leads to align basketball client service efforts.

Benefits

• Professional development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401(k) plan with contribution matching.
• Medical, dental, and vision coverage options.
• Flexible spending account and health savings account options.
• Life and disability coverage options.
• Critical illness coverage.
• Identity protection.
• Pet insurance.
• 529 plans.
• Commuter benefits, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior