Vice President, Client Services, Basketball

Wasserman • Los Angeles, CA

9d • $140,000 - $160,000 • Hybrid

About The Position

THE·TEAM is seeking a Vice President, Client Services, Basketball to support the day-to-day needs of select high-level clients, senior-level agents, and junior client service team members. The role manages clients’ off-court business affairs, including marketing activations, charitable events, camps, social media management, and community engagement. It also works with senior-level agents to establish and maintain group-wide client service standards, including event coordination, client gifting, and swag.

The position oversees client service and marketing efforts, supports partner relationships and contract fulfillment, coordinates major events, and helps develop content and media opportunities. It also leads junior team members, supports client recruitment and retention, identifies new revenue streams, and provides routine and crisis client support. The role is based in Los Angeles, New York, Chicago, Raleigh, or Dallas, with three days onsite. Considerable schedule flexibility and travel are required, including availability for nights, weekends, and holidays.

The base salary range is $140,000–$160,000, plus bonus potential. Actual base salary depends on factors such as market dynamics, location, experience, specialized skills and training, responsibility, budget, and tenure.

Requirements

• Bachelor’s degree in a related field.
• At least 7 years of experience in a sports industry role.
• Advanced knowledge of athlete branding, social media, corporate communications, and sports industry trends.
• Persuasiveness and negotiation skills to advocate for clients’ interests.
• Flexibility in scheduling and willingness to travel and work nights, weekends, and holidays.
• Ability to prospect and research marketing and media partnerships for clients.
• Ability to lead junior colleagues toward client and organizational goals while supporting their development.
• Advanced skills in Microsoft Office, PowerPoint, Photoshop, Illustrator, Salesforce, and InDesign for creating decks and client bios and editing photos.
• Strong understanding of social and digital media.
• Well-developed communication, creative thinking, and writing skills.
• Strong analytical, organizational, and project management skills.
• Self-management and project management abilities.
• Ability to build strong, lasting relationships internally and externally.
• Ability to anticipate problems and manage expectations.
• Ability to maintain confidentiality and professionalism, and to exercise discretion, sound judgment, and initiative.

Nice To Haves

• A related degree in sports management, content, sales, marketing, communications, or public relations is preferred.
• Sports industry experience, preferably in professional hockey, baseball, football, or basketball.

Responsibilities

• Oversee off-court client service efforts for assigned clients, manage incoming queries, and provide regular updates to agents and other client service representatives.
• Manage junior client service team members to ensure coverage of national and local client service efforts; identify organizational improvements and develop solutions.
• Hold junior team members accountable for their personal development goals.
• Communicate regularly with agents, and sometimes clients and their families or networks, about active client sales and marketing efforts.
• Ensure branding and marketing materials for the basketball roster remain current.
• Help agents manage existing partner relationships, ensure client contracts are fulfilled, and approve marketing and advertising materials.
• Assist with client content development and public relations, and source and negotiate content and media deals under senior agents and marketing leadership.
• Work with leagues, players’ associations, teams, and team sponsors to secure content marketing opportunities through activations, content development, partnerships, and media alliances.
• Handle logistics before and during major events, including drafts, All-Star events, and youth events.
• Maintain accounts receivable and department databases, and generate reports as required.
• Monitor client competitions and keep up to date on client careers.
• Travel to meet clients, support their off-court business affairs, and build relationships that contribute to client retention.
• Provide routine and crisis client support under a senior-level agent’s supervision, including coordinating with legal experts, sports psychologists, media professionals, and others, and assisting with family or personal issues, styling, visa and passport services, and client appearances.
• Support client recruitment and cultivate industry relationships and relationships with potential clients.
• Identify ways to scale the business through new revenue streams for existing clients.
• Coordinate with other company client service leads to align basketball client service efforts.

Benefits

• Learning and development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401(k) plan with contribution matching.
• Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Critical illness coverage, identity protection, pet insurance, 529 plans, and other ancillary benefits.
• Commuter benefits, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior