Vice President, AI Product Manager
About The Position
As a Vice President, AI Product Manager on the small business credit card product team, you will define and deliver AI-powered, agent-based customer experiences that simplify account management and servicing and help customers understand their financial activity. You will work at the intersection of product management, customer experience, and emerging technology, using customer insights, analytics, and responsible AI capabilities to identify problems and set product strategy. You will partner with design, engineering, data science, and customer service teams to deliver scalable solutions, owning initiatives from discovery through launch and focusing on measurable customer and business outcomes.
Requirements
- At least 7 years of product management experience developing and launching customer-facing products at scale.
- Experience leading products through the full product development lifecycle, from discovery through launch and optimization.
- Understanding of AI technologies, including conversational AI, large language models (LLMs), and intelligent automation.
- Ability to translate complex business problems into product strategies and actionable requirements.
- Experience partnering with stakeholders in large, matrixed organizations.
- Experience communicating product strategy, trade-offs, and outcomes to cross-functional audiences.
- Must be authorized to work for any employer in the United States; immigration sponsorship is not available.
Nice To Haves
- Experience building AI-powered digital customer experiences or intelligent self-service capabilities.
- Experience with agent-based workflows, AI orchestration, prompt engineering, or related technologies.
- Experience launching AI-powered products while balancing customer value, business outcomes, governance, and risk management.
- Experience working in financial services or other highly regulated industries.
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization.
Responsibilities
- Define product vision, strategy, and roadmap for AI-powered, agent-based customer experiences.
- Identify customer problems and opportunities where AI can create meaningful customer and business value.
- Lead discovery, user research, and requirements definition with cross-functional partners.
- Translate customer and business needs into clear product requirements and prioritized delivery plans.
- Drive end-to-end product delivery from concept through production launch and ongoing optimization.
- Establish success metrics and use customer feedback, analytics, and experimentation to inform prioritization decisions.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
