Veterinary Route Service Specialist
About The Position
The Veterinary Route Service Specialist is the primary face-to-face representative of Gateway Services to veterinary clinics and, occasionally, pet parents. The role provides professional and compassionate pickup and delivery services on an assigned route, connecting veterinary partners with Gateway’s pet aftercare process. It requires independent work, strong organization, accuracy, integrity, and composure in emotionally sensitive situations. The specialist builds and maintains clinic relationships, handles and transports deceased pets with dignity, and ensures pickups and deliveries are completed accurately and on time. They remain responsible for each pet until it is properly received and documented at the Care Center. The role is physically active and operationally critical, involving frequent heavy lifting, driving in varied conditions, and use of mobile technology to scan and document pets. The position reports to the Care Center Manager. Gateway provides training for candidates who have not previously worked in pet aftercare.
Requirements
- High school diploma or GED.
- Valid driver’s license with a clean driving record.
- Comfort using mobile technology and CRM systems.
- Ability to perform frequent lifting up to 100 lbs and remain physically active during the workday.
- Ability to work early mornings, weekends, or holidays as needed.
- Reliability, organization, attention to detail, personal accountability, and clear communication.
- Ability to work independently and handle emotionally sensitive situations with professionalism and compassion.
Nice To Haves
- Prior customer service, account management, or route-based experience.
- A love of pets and respect for the emotional weight of pet aftercare work.
Responsibilities
- Review daily routes, load required equipment, and verify that all necessary items are correct before departure.
- Visit assigned veterinary clinics, follow clinic procedures, and maintain strong professional relationships.
- Retrieve deceased pets respectfully, including from chest freezers, while remaining aware of clinic and public environments.
- Use company technology to scan pets at pickup and delivery and verify names, IDs, and instructions.
- Accurately document requests and complete all follow-through.
- Interact with pet parents occasionally with compassion and professionalism.
- Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
- Maintain responsibility for each pet until it is properly received and documented.
- Serve as the primary point of contact for clinics, respond promptly to questions or concerns, and gather feedback to improve the clinic experience.
- Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
- Maintain the cleanliness and professionalism of the vehicle, equipment, and uniform.
- Support basic account-related administrative tasks.
- Provide clinics with information about available services and commemorative options and distribute approved materials.
- Identify service opportunities and refer potential leads to Business Development.
Benefits
- Competitive hourly pay of $18.00–$21.00, depending on experience, with overtime eligibility.
- Medical, dental, and vision insurance.
- Company-paid life, AD&D, and LTD insurance.
- 401(k) with employer match.
- Tuition assistance up to $2,000.
- Paid holidays and PTO.
- Career development and internal advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
