Veterinary Route Service Specialist

Gateway Services Inc • Tulsa, OK

8h • $17 - $20 • Onsite

About The Position

The Veterinary Route Service Specialist supports veterinary partners through professional, compassionate pickup and delivery services on an assigned route. This role is the primary face-to-face representative of Gateway to veterinary clinics and, at times, pet parents. It is independent, relationship-driven, physically active, and operationally critical, requiring accuracy, reliability, sound judgment, and sensitivity when handling pets in emotionally sensitive situations. Training is provided for candidates without pet aftercare experience.

The specialist builds and maintains trusted clinic relationships, ensures pets are handled and transported with dignity, completes pickups and deliveries accurately and on time, and protects trust through professionalism and attention to detail. The role reports to the Care Center Manager and includes route preparation, scanning and documentation, returning pets to the Care Center for handoff to Operations, and supporting basic account-related administrative tasks. The position is based in Tulsa, Oklahoma, and is scheduled full-time, Monday through Friday, 8:00 a.m. to 4:00 p.m.; overtime may be needed based on business needs. Work may also require early mornings, weekends, or holidays as needed.

Working conditions include frequent lifting of up to 100 pounds, driving in all weather and road conditions, emotionally sensitive situations, independent work with high accountability, and a fast-paced, non-desk-based environment.

Requirements

• High school diploma or GED.
• Valid driver’s license with a clean driving record.
• Comfort using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.
• Ability to frequently lift up to 100 pounds and perform active work.
• Personable, calm, and compassionate demeanor.
• Professionalism and personal accountability.
• Reliability, organization, and attention to detail.
• Ability to build trust and communicate clearly.
• Respect for the emotional weight of the work and for pets.

Nice To Haves

• Prior customer service, account management, or route-based experience.
• Pet lovers and pet parents may thrive in this role.

Responsibilities

• Review daily routes, load required equipment, and confirm all items are correct before departure.
• Visit assigned veterinary clinics, follow clinic procedures, and maintain strong professional relationships.
• Retrieve deceased pets respectfully, often from chest freezers, while being aware of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Accurately document requests and complete all follow-through.
• Interact with pet parents occasionally with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain responsibility for each pet until it is properly received and documented.
• Serve as the primary clinic contact, build respectful relationships, and promptly address questions or concerns.
• Deliver consistent, compassionate, high-quality service and gather feedback to improve the clinic experience.
• Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
• Maintain the cleanliness and professionalism of the vehicle, equipment, and uniform.
• Support basic account-related administrative tasks.
• Provide clinics with information about available services and commemorative options, and distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development.

Benefits

• Competitive hourly pay of $17.00–$20.00, depending on experience, with overtime eligibility.
• Medical, dental, and vision insurance.
• Company-paid life, AD&D, and LTD insurance.
• 401(k) with employer match.
• Tuition assistance up to $2,000.
• Paid holidays and PTO.
• Career development and internal advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED