Veterinary Route Service Specialist
About The Position
The Veterinary Route Service Specialist provides professional, compassionate pickup and delivery services to veterinary partners along an assigned route. The role is the link between Gateway and veterinary clinics and is at the start of the pet aftercare process. It requires independent work, organization, accuracy, integrity, and composure in emotionally sensitive environments. The specialist is the primary face-to-face representative of Gateway to veterinary clinics and occasionally pet parents. They build and maintain trusted clinic relationships, handle and transport deceased pets with dignity, complete pickups and deliveries accurately and on time, and maintain responsibility for each pet until it has been properly received and documented. The position reports to the Care Center Manager. This is a physically active, non-desk-based role involving frequent lifting up to 100 pounds and driving in all weather and road conditions. The regular schedule is Monday through Friday, 5 a.m. to 3 p.m.; the posting also notes 40 hours per week, full-time, with overtime as business needs. Early mornings, weekends, or holidays may be required as needed. Compensation is $21.00–$25.00 per hour, depending on experience.
Requirements
- High school diploma or GED.
- Valid driver's license with a clean driving record.
- Comfort using mobile technology and CRM systems.
- Ability to work early mornings, weekends, or holidays as needed.
- Ability to perform frequent heavy lifting up to 100 pounds and remain physically active during workdays.
- Reliability, organization, attention to detail, professionalism, personal accountability, clear communication, and compassion.
Nice To Haves
- Prior customer service, account management, or route-based experience.
- Experience in pet aftercare is not required; training will be provided.
Responsibilities
- Review daily routes, load required equipment, and verify that all items are correct before departure.
- Visit assigned veterinary clinics, follow clinic procedures, and maintain professional relationships.
- Retrieve deceased pets respectfully, including from chest freezers, while remaining aware of public and clinic environments.
- Use company technology to scan pets at pickup and delivery, double-checking names, IDs, and instructions.
- Accurately document requests and complete all follow-through.
- Interact with pet parents occasionally with compassion and professionalism.
- Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
- Maintain responsibility for each pet until it is properly received and documented.
- Serve as the primary clinic point of contact, address questions or concerns promptly, and gather feedback to improve the clinic experience.
- Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
- Maintain the cleanliness and professionalism of the vehicle, equipment, and uniform.
- Support basic account-related administrative tasks.
- Provide clinics with information about available services and commemorative options and distribute approved materials.
- Identify service opportunities and refer potential leads to Business Development.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life, AD&D, and LTD insurance.
- 401(k) with employer match.
- Tuition assistance up to $2,000.
- Paid holidays and PTO.
- Overtime eligibility.
- Career development and internal advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
