Veterinary Route Service Specialist

Gateway Services•Anoka, MN

1d•Onsite

About The Position

The Veterinary Route Service Specialist is the primary face-to-face representative of Gateway Services to veterinary clinics and, occasionally, pet parents. This independent, physically active, relationship-driven role is at the beginning of the pet aftercare process and provides professional, compassionate pickup and delivery services along an assigned route. The specialist handles pets with dignity, maintains trusted clinic relationships, and is accountable for accurate, timely execution and documentation. The role reports to the Care Center Manager. Training is provided for candidates without prior pet aftercare experience.

Requirements

High school diploma or GED.
Valid driver’s license and a clean driving record.
Comfort using mobile technology and CRM systems.
Ability to work early mornings, weekends, or holidays as needed.
Ability to lift frequently up to 100 pounds and perform physical work throughout the day.
Ability to drive in all weather and road conditions.
Ability to work independently with high accountability in a fast-paced, non-desk-based environment.
Reliability, organization, attention to detail, clear communication, professionalism, compassion, and personal accountability.

Nice To Haves

Prior customer service, account management, or route-based experience.
Experience or interest in working with pets; pet lovers and pet parents may thrive in the role.

Responsibilities

Review daily routes, load required equipment, and verify items before departure.
Visit assigned veterinary clinics, follow clinic procedures, and build and maintain professional relationships.
Retrieve deceased pets respectfully, including from chest freezers, while remaining aware of clinic and public environments.
Use company technology to scan pets at pickup and delivery, verifying names, IDs, and instructions.
Document requests accurately and complete all follow-through.
Occasionally interact with pet parents with compassion and professionalism.
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
Maintain responsibility for each pet until properly received and documented.
Serve as the primary clinic contact, respond promptly to questions or concerns, and gather feedback to improve the clinic experience.
Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
Maintain the cleanliness and professionalism of the vehicle, equipment, and uniform.
Support basic account-related administrative tasks.
Provide clinics information about available services and commemorative options, distribute approved materials, and refer potential leads to Business Development.