Veterinary Route Service Specialist

Gateway Services Inc•Lake Elsinore, CA

7d•$19 - $22

About The Position

The Veterinary Route Service Specialist is the primary face-to-face representative of Gateway Services to veterinary clinics and, occasionally, pet parents. Working independently on an assigned route, the specialist provides professional, compassionate pickup and delivery services for deceased pets, maintaining accuracy, dignity, and care throughout each handoff. The role is operationally critical and relationship-driven, requiring organization, composure, reliability, and sound judgment in emotionally sensitive settings. The specialist builds and maintains trusted relationships with veterinary partners, completes pickups and deliveries accurately and on time, and remains responsible for each pet until it is properly received and documented. The role involves active, non-desk work, frequent heavy lifting, driving in varied road and weather conditions, use of mobile technology, and completion of basic account-related administrative tasks. Training is provided for candidates without prior pet aftercare experience. The position reports to the Care Center Manager. The listed schedule is Monday, Tuesday, Thursday, and Friday, 6:30 a.m. to 5:00 p.m.; the posting also states 40 hours per week, full-time, with overtime as business requires. The position is based in Lake Elsinore, California.

Requirements

High school diploma or GED.
Valid driver's license and clean driving record.
Comfort using mobile technology and CRM systems.
Ability to work early mornings, weekends, or holidays as needed.
Ability to perform frequent heavy lifting up to 100 pounds and remain physically active during workdays.
Reliability, organization, attention to detail, clear communication, professionalism, personal accountability, and compassion.

Nice To Haves

Prior customer service, account management, or route-based experience.
Experience with pets or a strong interest in pets; the posting notes that pet lovers and pet parents often thrive in the role.

Responsibilities

Review daily routes, load required equipment, and verify all items before departure.
Visit assigned veterinary clinics, maintain professional relationships, and follow clinic procedures.
Retrieve deceased pets respectfully, including from chest freezers, while remaining aware of clinic and public environments.
Use company technology to scan pets at pickup and delivery and double-check names, IDs, and instructions.
Accurately document requests and complete all follow-through.
Interact with pet parents occasionally with compassion and professionalism.
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
Maintain responsibility for each pet until it has been properly received and documented.
Serve as the primary point of contact for clinics, respond promptly to questions or concerns, and build respectful relationships.
Deliver consistent, compassionate, high-quality service and gather feedback to improve the clinic experience.
Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
Maintain the cleanliness and professional condition of the vehicle, equipment, and uniform.
Support basic account-related administrative tasks.
Provide clinics with information about available services and commemorative options and distribute approved materials.
Identify service opportunities and refer potential leads to Business Development.