Veterinary Route Service Specialist
About The Position
The Veterinary Route Service Specialist (VRSS) provides professional, compassionate pickup and delivery services to veterinary partners on an assigned route. The role is the primary face-to-face representative of Gateway Services to veterinary clinics and occasionally pet parents, and is responsible for handling and transporting deceased pets with dignity, accuracy, and care. It is an independent, physically active, non-desk role with high accountability in emotionally sensitive environments. The specialist builds and maintains trusted clinic relationships, completes pickups and deliveries accurately and on time, follows clinic procedures and safety policies, and ensures every pet is correctly scanned, documented, and handed off. The position reports to the Care Center Manager. Training is provided for candidates without prior pet aftercare experience.
Requirements
- High school diploma or GED.
- Valid driver’s license with a clean driving record.
- Ability to use mobile technology and CRM systems.
- Ability to perform frequent lifting and physically active workdays.
- Ability to work early mornings, weekends, or holidays as needed.
- Reliability, organization, attention to detail, clear communication, professionalism, compassion, and personal accountability.
Nice To Haves
- Prior customer service, account management, or route-based experience.
Responsibilities
- Review daily routes, load required equipment, and verify all items before departure.
- Visit assigned veterinary clinics, follow clinic procedures, and maintain strong professional relationships.
- Retrieve deceased pets respectfully, including from chest freezers, while remaining aware of public and clinic environments.
- Use company technology to scan pets at pickup and delivery and double-check names, IDs, and instructions.
- Document requests accurately and complete all required follow-through.
- Interact with pet parents occasionally with compassion and professionalism.
- Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
- Maintain responsibility for each pet until it has been properly received and documented.
- Serve as the primary clinic contact, respond promptly to questions or concerns, and gather feedback to improve the clinic experience.
- Complete route stops accurately and on time, anticipate clinic needs, and follow safety and company policies.
- Maintain the cleanliness and professional condition of the vehicle, equipment, and uniform.
- Support basic account-related administrative tasks.
- Provide clinics with information about available services and commemorative options and distribute approved materials.
- Identify service opportunities and refer potential leads to Business Development.
Benefits
- Competitive hourly pay with overtime eligibility.
- Medical, dental, and vision insurance.
- Company-paid life, AD&D, and LTD insurance.
- 401(k) with employer match.
- Tuition assistance up to $2,000.
- Paid holidays and PTO.
- Career development and internal advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
