Veterinary Receptionist

Fairview Heights Animal Clinic • Fairview Heights, IL

4d

About The Position

Fairview Heights Animal Clinic is seeking a dedicated, client-focused part-time Veterinary Receptionist. Candidates with transferable experience in human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service are encouraged to apply. The role calls for composure under pressure, an affinity for animals, and interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training will be provided.

The position averages 20–30 hours per week. The anticipated schedule includes Wednesdays from 7:30 AM to 7:00 PM, Thursdays from 7:30 AM to 6:00 PM, and rotating Saturdays from 7:30 AM to 5:00 PM. Flexibility to work additional days as needed based on hospital scheduling needs is expected. Pay is $18–$20 per hour, based on skills, experience, and qualifications.

Fairview Heights Animal Clinic and the Animal Hospital of O’Fallon provide veterinary care in St. Clair County, Illinois, including preventative care, diagnostics, surgeries, boarding, and grooming. The clinic describes its facility as state-of-the-art and is dedicated to a culture that celebrates diversity and supports inclusive service in the community.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication skills, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.
• Flexibility to work additional days as needed based on hospital scheduling needs.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• 401(k) plan
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed