Veterinary Receptionist
About The Position
Family Pet Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role supports the overall client experience and combines precise administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. Family Pet Clinic is an AAHA-accredited, full-service veterinary practice with locations in Southampton, Feasterville, and Horsham. The practice has served the community for more than 25 years and offers wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care. Its team emphasizes collaboration, communication, compassionate patient care, and a welcoming experience for pets and their owners.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain the cleanliness and organization of the reception area and waiting room.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
