Veterinary Receptionist

Orchard Road Animal Hospital • Montgomery, IL

2d • $17 - $19

About The Position

Orchard Road Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist. The role is open to candidates with transferable experience in areas such as human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service. Veterinary-specific knowledge is not required; onboarding and training are provided. The successful candidate will be composed under pressure, have an affinity for animals, and support clients with empathy, including during emotionally demanding situations.

The receptionist works five days per week, with one day off and every other Saturday. Hospital hours are Monday and Friday, 8:00 AM–6:00 PM; Tuesday through Thursday, 8:00 AM–6:00 PM or 8:00 PM; and Saturday, 8:00 AM–12:00 PM. The salary is $16.50–$18.50 per hour, based on skills, experience, and qualifications.

Orchard Road Animal Hospital has served the Montgomery, Illinois community since 1992. It is a full-service AAHA-accredited hospital providing preventive care, diagnostics, surgery, dentistry, and urgent care. The hospital describes its facility as modern and equipped with state-of-the-art equipment, and is committed to client education and an inclusive culture.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-outs, including payment processing, posting charges, and scheduling future appointments.
• Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed