Veterinary Receptionist
About The Position
Fox Creek Veterinary Hospital at Wildwood is seeking a skilled and compassionate full-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role combines precise administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. Candidates should have experience with high-volume front desk operations, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. The receptionist works within the hospital’s operating hours of 8:00 AM to 8:00 PM, Monday through Sunday. Rotating weekends and holidays are required. The stated salary is $18–$20 per hour, based on the candidate’s skills, experience, and qualifications.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to questions about appointments, prescription refills, vaccination records, and general hospital information.
- Complete client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter information promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and support efficient patient flow.
- Maintain a clean and organized reception area and waiting room.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
