Veterinary Receptionist

Veterinary Practice Partners•Pound Ridge, NY

12d•$18 - $23

About The Position

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visit. The role is suited to a customer service professional who can communicate clearly, work in a fast-paced environment, and is passionate about animal care. The schedule is Monday, Tuesday, and Wednesday from 7:45 a.m. to 5:30 p.m., and Saturday from 7:45 a.m. to 12:30 p.m. Salary is $18–$23 per hour, determined by the candidate’s skills, experience, and qualifications. Pound Ridge Veterinary Center has served the local community since 1974. The practice is AAHA-accredited and a NYSVMS-VFAP accredited facility, and is committed to patient care, safety, and service.

Requirements

Strong organizational and multitasking skills.
Ability to maintain a calm, professional, and positive demeanor.

Nice To Haves

Previous experience as a veterinary receptionist or medical office assistant.

Responsibilities

Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
Accurately account for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
Answer calls about appointments, hospital inquiries, medication refills, and other requests.
Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic laboratory tests, common diseases, veterinary terminology, and pet behavior.
Help maintain cleanliness and organization to support a positive client experience.

Benefits

Comprehensive benefits package, including medical, dental, and vision insurance.
Paid time off.
401(k) plan for full-time employees.
Professional development opportunities.
Employee pet discount.

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