Veterinary Receptionist

Veterinary Practice Partners • Arvada, CO

19d • $21 - $23

About The Position

Indian Tree Animal Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate administrative work with a warm, professional approach, including during sensitive or emotionally complex interactions. Candidates should have experience managing high-volume front desk operations, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

The position includes greeting and checking in clients and patients, managing calls and appointments, processing check-outs and payments, maintaining electronic medical records, and coordinating communications with the veterinary team. The schedule requires availability Monday through Thursday from 7:00 a.m. to 8:30 p.m., Friday from 7:00 a.m. to 6:30 p.m., and every other Saturday. Pay is $21.00–$23.00 per hour, depending on skills and experience.

Indian Tree Animal Hospital is an award-winning veterinary practice serving the Arvada, Colorado community since 1990.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Availability Monday through Thursday 7:00 a.m.–8:30 p.m., Friday 7:00 a.m.–6:30 p.m., and every other Saturday.

Nice To Haves

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients; verify and update medical records and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to questions about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed