Veterinary Receptionist
About The Position
Pure Paws Veterinary Care of Hell’s Kitchen is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines precise administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. This is a full-time position averaging 30–36 hours per week, with regularly scheduled shifts on Monday, Tuesday, and Wednesday. Candidates must be flexible to work weekends as needed. Shift times vary; opening shifts may begin as early as 6:45 AM and closing shifts may end as late as 8:30 PM. The hourly salary is $21.00–$23.00, based on skills, experience, and qualifications. Pure Paws Veterinary Care of Hell’s Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® in Manhattan. Its team provides personalized veterinary care in a facility equipped for services including wellness exams, dental care, surgery, and in-house laboratory testing. The practice emphasizes preventive care, client education, and a calming environment for pets and their families.
Requirements
- Minimum 3 years of experience as a veterinary receptionist is preferred.
- Experience with veterinary practice management software.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
- Flexibility to work weekends as needed.
Nice To Haves
- Experience with ezyVet is preferred.
Responsibilities
- Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to inquiries about appointments, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain a clean and organized reception area and waiting room.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off for full-time employees.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
