Veterinary Receptionist

Companion Pet Partners, LLC • Reno, NV

28d • Onsite

About The Position

Peavine Animal Hospital is a dynamic veterinary practice in north Reno, Nevada dedicated to providing high-quality care while prioritizing team support, empowerment, and professional development. Our modern facility features advanced equipment and offers a wide variety of services including general practice, urgent care, soft soft tissue surgery, and orthopedics.
We believe veterinary care is at its best when our team members feel supported and valued. That's why we emphasize mentorship, skill development, and building confidence in our technicians and doctors alike. With every case, we take the time to educate our clients, ensuring they feel informed, confident, and connected to their pet's health journey.
As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.
You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.
Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

Requirements

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care
• High School Diploma/GED or equivalent required
• At least one year of customer service experience in an animal hospital
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

Responsibilities

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

Benefits

• Uber Business to cover rides to and from home for scheduled shifts
• $15 daily stipend through payroll for each day you use the Uber Business service
• Competitive Pay: $17.00 - $18.00 per hour, commensurate with experience
• Health, dental, and vision insurance
• 401k with company match
• Continuing education and professional development support
• PTO
• Mental health assistance
• Employee discounts on services
• A scrub allowance
• A referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED