Veterinary Receptionist

Veterinary Practice Partners • White Oak, PA

23d

About The Position

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines precise administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing high-volume front desk operations, remain composed under pressure, and deliver consistent, high-quality customer service in a clinical setting.

This is a full-time position. The hospital operates Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 5:00 PM. Shift times vary with operational and staffing needs and may include 8:00 AM–5:00 PM, 9:00 AM–5:00 PM, 9:00 AM–7:00 PM, or 8:00 AM–8:00 PM. Candidates must be flexible and available for varied shifts during operating hours, including rotating Saturday coverage. The pay range is $16.00–$17.00 per hour, determined by skills, experience, and qualifications.

White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital serving dogs, cats, and exotic pets in the White Oak, Pennsylvania community and surrounding area. Its staff provides veterinary care, surgical services, and pet dental care.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Flexibility to work varied shifts during hospital operating hours, including rotating Saturday coverage.

Nice To Haves

• Experience with Cornerstone practice management software is preferred.
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.

Responsibilities

• Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to questions about scheduling, prescription refills, vaccination records, and general hospital information.
• Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and support efficient patient flow.
• Maintain cleanliness and organization in the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed