Veterinary Receptionist

Veterinary Practice Partners•Kinston, NC

19d

About The Position

Riverbank Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients in a full-service veterinary clinic. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, hospitality, or customer service. Veterinary-specific knowledge is not required for onboarding, though the listed qualifications include veterinary receptionist experience and familiarity with veterinary workflows and terminology. The role requires composure under pressure, an affinity for animals, and the ability to communicate compassionately with clients, including in emotionally demanding situations. The position is full-time and consists of four 10-hour shifts per week. The hospital operates Monday through Friday, 8:00 AM to 7:00 PM, with no weekend hours required. Salary is $13.00–$15.00, dependent on experience and skills. Benefits include medical, dental, and vision insurance, paid time off, and a 401(k) plan for full-time employees. Structured onboarding, mentorship, and professional development opportunities are also provided.

Requirements

At least 1 year of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about scheduling, prescription refills, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain the cleanliness and organization of the reception area and waiting room.