Veterinary Receptionist

Daly City Pet Hospital•Daly City, CA

About The Position

The Veterinary Receptionist is the clinic’s first point of contact for clients and helps ensure pets receive care while their owners feel supported and informed. The role involves managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service in a fast-paced environment. The receptionist should remain calm during medical emergencies and show empathy during difficult end-of-life discussions.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role; veterinary or medical experience is preferred but not required.
Strong computer literacy and ability to learn new software quickly.
Exceptional verbal and written communication skills.
Ability to lift up to 30 lbs and stand for extended periods.
Ability to remain calm during medical emergencies and show empathy during end-of-life discussions.

Nice To Haves

Veterinary or medical experience.

Responsibilities

Greet clients and answer calls using a multi-line phone system.
Manage hospital email and text communications.
Schedule wellness exams, surgeries, and urgent care visits using practice management software.
Process prescription refill requests and explain basic medication instructions to clients.
Handle check-ins and check-outs, process payments, and discuss invoices or third-party financing options such as CareCredit and Scratchpay.
Maintain accurate electronic medical records and keep patient files up to date.
Manage the waiting area and communicate wait times to support smooth clinic operations.
Coordinate with medical staff and provide customer service to clients.