Veterinary Receptionist

PEAK Veterinary Surgery • Delray Beach, FL

4d

About The Position

PEAK Veterinary Surgery is a privately owned surgical referral center in South Florida. The Veterinary Receptionist serves as a first point of contact for clients and referring veterinarians and supports smooth, professional communication between the front desk and clinical team. The role includes answering phones and inquiries, scheduling appointments, assisting with client check-in and check-out, maintaining patient and referral records, processing payments and approvals, and helping with administrative tasks and daily organization. The hospital operates by appointment, with no emergency walk-ins, weekend shifts, or on-call shifts.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in a veterinary, medical, or client service setting.
• Exceptional communication and customer service skills.
• Strong attention to detail, organization, and multitasking abilities.
• Comfort working in a fast-paced, team-oriented environment.
• Proficiency with computers and scheduling or medical record systems.

Nice To Haves

• Experience in a specialty or referral veterinary hospital.
• Familiarity with veterinary terminology and common surgical procedures.
• Knowledge of electronic medical records (EMR) systems and client management software; ezyVet experience is a plus.
• Bilingual English/Spanish.

Responsibilities

• Serve as the first point of contact for clients and referring veterinarians, providing a warm and professional experience.
• Answer phones, respond to inquiries, and manage appointment scheduling accurately and efficiently.
• Facilitate client check-in and check-out and coordinate communication between the front desk and clinical team.
• Maintain and organize patient records, referrals, and medical documentation.
• Process payments, invoices, and estimate approvals accurately.
• Support administrative tasks that maintain daily workflow and client satisfaction, including maintaining cleanliness and organization and restocking.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer contributions
• Paid holidays
• Paid time off for vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED