Veterinary Receptionist
About The Position
Boston West Veterinary Emergency & Specialty in Natick, Massachusetts, is hiring a Veterinary Receptionist (Client Care Specialist) to support its emergency and specialty teams. The role is part of the client service team, which helps pet owners feel informed and supported while navigating emergency and specialty veterinary care. The hospital describes a collaborative environment with hands-on training and opportunities for professional growth. The position is full-time, with four 10-hour shifts per week from 7 a.m. to 5 p.m. Available schedules are Sunday–Wednesday or Wednesday–Saturday; weekend availability is required based on the assigned schedule. Pay is $20–$22 per hour based on knowledge and experience. The posting also lists a $5-per-hour differential for hours worked between 11 p.m. and 7 a.m. Boston West is a 10,000-square-foot specialty facility with CT, ultrasound, and advanced diagnostics. Its emergency and specialty teams work with one another and referring veterinarians to provide coordinated care. The position is with Ethos Veterinary Health, part of the NVA Group.
Requirements
- Previous customer service, receptionist, or client-facing experience.
- Strong communication, organization, and multitasking skills.
- Ability to provide compassionate service during stressful or emotional situations.
- Comfort using computers, maintaining accurate records, and communicating by phone and email.
- A collaborative, adaptable approach and interest in building a long-term career in veterinary client service.
- Fluent English speaking and reading skills.
- Availability to work the assigned schedule, with weekend availability required.
Nice To Haves
- Veterinary receptionist, animal hospital, or medical reception experience is helpful.
Responsibilities
- Welcome clients and patients, creating a positive and supportive first impression.
- Provide compassionate customer service to pet owners navigating emergency and specialty veterinary care.
- Answer incoming calls, respond to client questions, and communicate with referring veterinarians.
- Schedule and coordinate appointments across multiple specialty departments.
- Manage appointment reminders, follow-up communications, and client correspondence by phone and email.
- Accurately maintain patient records, client information, and hospital files.
- Collaborate with veterinary technicians, doctors, and specialty teams to support an organized client experience.
- Prioritize multiple tasks while remaining calm, professional, and attentive in a fast-paced animal hospital.
Benefits
- CSR Certificate Program
- Continuing education and uniform allowance
- Free VetBloom access, including RACE-approved continuing education
- Veterinary Technician education sponsorships, VTNE reimbursement, and VTS support
- 16-week VTNE study group
- Professional development assistance
- Paid time off
- Employee pet discount
- Financial benefits to help with student loans, mortgages, and personal loans
- NVA Pet Resort discount
- Pet insurance discount
- Medical, dental, and vision coverage
- HSA/FSA options
- Life and AD&D insurance
- Short- and long-term disability insurance
- Critical illness, accident, and hospital indemnity insurance
- 401(k) with employer match
- Employee Assistance Program
- Referral bonuses
- Potential bi-annual bonus tied to hospital performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
