Veterinary Receptionist - Sunnyvale, CA

Vetcor • Sunnyvale, CA

3d • Onsite

About The Position

Sunnyvale Veterinary Clinic is hiring a Veterinary Receptionist to join their AAHA-accredited, six-doctor practice. This role is crucial for providing unparalleled patient care and exceptional customer service. The clinic sees a wide variety of patients and emphasizes a 'patient first' approach, practicing Fear Free methods and holding AAFP Cat-Friendly Practice certification. They foster a supportive and fun environment that encourages camaraderie, learning, and growth, prioritizing work-life balance and offering comprehensive benefits.

Requirements

• Previous experience in a veterinary or medical office preferred
• Strong customer service background
• Confidence managing multiple priorities at once
• Clear, compassionate communication skills
• Comfort discussing estimates and payments professionally
• Strong organizational and time management skills
• Ability to remain calm and solution-oriented in busy or emotional situations
• Team-first mindset with a willingness to jump in where needed

Responsibilities

• Greet clients and patients warmly and professionally
• Answer phones and manage high call volume efficiently
• Schedule appointments across a multi-doctor calendar
• Check patients in and out accurately
• Review estimates and invoices with clarity and confidence
• Collect payments and process transactions accurately
• Communicate hospital policies and service recommendations clearly
• Coordinate closely with technicians and doctors to maintain smooth patient flow
• Maintain clean, organized front desk and lobby areas
• Follow up with clients via calls, texts, or emails as needed
• Document communication accurately in medical records

Benefits

• Flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
• Mentoring and development opportunities
• Reimbursement for CE and Veterinary Technician school

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed