Veterinary Receptionist

Fox Creek Veterinary Hospital - Wildwood • Wildwood, MO

21d • $18 - $20

About The Position

Fox Creek Veterinary Hospital at Wildwood is seeking a skilled, compassionate full-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role combines accurate administrative work with warm, professional client service, including interactions that may be emotionally sensitive. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent customer service in a clinical setting.

Shifts are scheduled within the hospital’s hours of operation, Monday through Sunday, 8:00 AM–8:00 PM. Rotating weekends and holidays are required. The salary is $18–$20 per hour, based on skills, experience, and qualifications.

Fox Creek Veterinary Hospital was founded in October 2000 with the mission of providing excellent care using modern facilities and equipment. The team emphasizes continuing education and compassion. The practice is AAHA-accredited and treats canine, feline, equine, and pocket pets.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet is preferred.

Responsibilities

• Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system and respond to inquiries about appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Keep the reception area and waiting room clean and organized to support a positive client experience.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off for full-time employees.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed