Veterinary Receptionist

PAW Health Network • Kronenwetter, WI

17d

About The Position

PAW Health Network is a 24-hour animal care center offering walk-ins, routine preventive care, dental services, urgent care, orthopedic services, and other services. The Veterinary Receptionist is the welcoming front-line contact for patients and caregivers and helps keep hospital operations running smoothly. The role handles greetings, phone calls, walk-ins, triage, scheduling, payment processing, and administrative support so the clinical team can focus on patient care. The position also supports team communication and contributes frontline feedback to workflows and hospital policies. The schedule is full-time, 2:00 p.m.–11:00 p.m., with a four-day work week, every other weekend, and up to four holiday spans per year.

Requirements

• Ability to solicit, process, and integrate input from team members and administrators.
• Ability to recognize conflict or disagreement and address it through open and honest dialogue.
• Treat others fairly and respectfully, contributing to a positive work environment.
• Proficiency in, or willingness to learn, practice management software, electronic medical records, Microsoft Office products, and ASANA.

Nice To Haves

• At least one year of customer service experience.

Responsibilities

• Welcome patients and caregivers and provide front-line support.
• Route calls and assist with triage.
• Schedule appointments and support walk-ins.
• Finalize invoices, process payments, and reconcile the cash drawer at the end of the day using practice management software.
• Keep the lobby clean, inviting, and safe.
• Assist with inventory tracking and loss prevention.
• Manage incoming emails, digital attachments, faxing, and document scanning, and keep records up to date.
• Support every department so the clinical team can focus on patients.
• Participate in regular collaborative meetings and department- and clinic-wide check-ins.
• Provide frontline feedback to help shape guidelines, workflow efficiency, and hospital policies.
• Complete the three-block Core Training initiative to develop role responsibilities and shared ownership.

Benefits

• Health, dental, and vision insurance
• Liability insurance
• 401(k) and 401(k) matching
• Life and supplemental insurance
• Health savings account (HSA) and flexible spending account (FSA)
• Paid vacation and sick time
• Paid bereavement program
• Paid parental leave program
• Personal pet discounts
• Pet insurance discounts
• Uniform allowance
• Gym membership
• Referral bonus program for most positions
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed