Veterinary Receptionist

Ethos Veterinary Health•Alpharetta, GA

4d•$18 - $22•Onsite

About The Position

Alpharetta Veterinary Specialty + Emergency (AVSE) is hiring a full-time Client Care Representative in Alpharetta, Georgia. The role supports clients and their pets throughout the veterinary experience and helps facilitate efficient communication between clients and the veterinary medical team. The representative works alongside emergency and specialty medicine teams in a fast-paced veterinary environment, providing compassionate, professional, and welcoming client service. The position offers first-shift hours of 7 a.m.–5 p.m. and swing-shift hours of 4 p.m.–2 a.m. AVSE is a specialty and emergency veterinary hospital serving Alpharetta and surrounding communities, with services including Emergency Care, Internal Medicine, Oncology, Surgery, and Neurology. The hospital emphasizes advanced medical treatment, compassionate communication, collaboration, and a supportive workplace culture.

Requirements

High school diploma or equivalent.
Basic knowledge of veterinary terminology, hospital environments, and protocols.
Proficiency with computers and multi-line telephone systems.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Ability to work professionally and compassionately with clients and their pets.
Ability to work safely around sick animals, hazardous materials, cleaning chemicals, anesthetic gases, zoonotic diseases, and unpleasant odors.
Ability to remain calm, adaptable, and professional in a fast-paced specialty and emergency environment.
Fluent English speaking and reading skills.

Nice To Haves

Veterinary customer service or veterinary hospital experience is strongly preferred.
Familiarity with ezyVet is preferred.

Responsibilities

Greet clients and patients professionally, compassionately, and welcomingly.
Answer multi-line telephone systems and direct calls appropriately.
Assist clients with check-in, check-out, scheduling, and other front-desk needs.
Collect and accurately enter client and patient information.
Communicate with clients about appointments, hospital processes, and patient care information.
Coordinate with Veterinary Technicians, veterinarians, and other hospital team members to support patient care.
Process payments and assist with estimates, invoices, and other client documentation.
Maintain accurate records and enter information into the hospital's computer system.
Use veterinary terminology and follow established hospital protocols.
Help maintain a clean, organized, and welcoming reception and client care area.
Handle sensitive client interactions professionally, empathetically, and discreetly.
Support a positive, respectful, and collaborative hospital culture.