Veterinary Receptionist

Veterinary Practice Partners • Scottsdale, AZ

11d • $22 - $27

About The Position

Arizona Canine Orthopedics & Sports Medicine is seeking a dedicated, client-focused Veterinary Receptionist for its orthopedic surgery and sports medicine center. The front desk team is the first point of contact for clients and helps guide families through what can be a stressful and emotional situation involving their pet’s care. The role calls for composure under pressure, an affinity for animals, empathy, organization, and clear communication. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service settings. Veterinary-specific knowledge is not required; onboarding and training are provided.

The position is full-time, with a Monday–Friday schedule and required Saturday shifts. Schedules may be five 8-hour shifts or four 10-hour shifts. Weekday shifts fall between 7:00 a.m. and 5:00 p.m.; Saturday hours are 8:00 a.m. to 2:00 p.m. Salary is $22–$27 per hour, based on skills, experience, and qualifications.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service, verbal and written communication, active listening, and conflict-resolution skills.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, professionalism, and the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.
• Availability for a full-time Monday–Friday schedule and required Saturdays.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-outs, including processing payments, posting charges, and scheduling future appointments.
• Provide composed, compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed