Veterinary Receptionist

Caring Hands Animal Hospital - Rockville•Rockville, MD

11d•$18 - $20

About The Position

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines precise administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing high-volume front desk operations, remain composed under pressure, and deliver consistent, high-quality customer service in a clinical setting. This is a part-time position averaging 20–25 hours per week. Shifts are typically from 1:00 PM to 8:00 PM, with variable workdays and a 7:30 AM to 4:00 PM shift every other Saturday. The stated salary is $18.00–$20.00 per hour, depending on skills and experience.

Requirements

At least 1 year of experience as a veterinary receptionist.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization in the reception area and waiting room.