Veterinary Receptionist

Cara Veterinary • Redmond, WA

just now • $22 - $26 • Onsite

About The Position

Redmond Veterinary is a brand-new hospital opening in late Fall 2026 in downtown Redmond, WA, and part of the Cara Veterinary network of neighborhood veterinary practices. As one of the first Team Members at our newest hospital, you’ll have the unique opportunity to help shape the culture, standards, and client experience from day one. As part of Cara Veterinary, you’ll also have the support and resources of an established veterinary network behind you. In real world talk, that means you’ll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets. Our Veterinary Receptionists are often the first and last people our clients interact with, making this role an incredibly important part of the hospital experience. We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere else, so it’s important that you’re as good with people as you are with pets.

Requirements

• Be as good with people as you are with pets.
• Enjoy connecting with people and making them feel welcome.
• Communicate clearly, professionally, and compassionately.
• Confidently manage phones, appointment scheduling, and client communications.
• Stay organized while balancing multiple priorities.
• Understand the importance of accurate medical records and client information.
• Be comfortable discussing invoices, collecting payments, and assisting clients with financial questions.
• Be reliable and trustworthy.
• Work well as part of a team.
• Show adaptability and resilience.
• Remain calm and empathetic during difficult or emotional situations.
• Be able to obtain and maintain a Washington State Veterinary Medical Clerk License.
• Be excited about helping build and shape a new hospital team.
• Apply with a fully updated resume as well as a cover letter expressing why you think you’d be a good fit for us!

Nice To Haves

• Potential for required Continuing Education courses or seminars

Responsibilities

• Greet clients with warmth and empathy.
• Assist with various client needs.
• Ensure efficient phone management.
• Schedule appointments.
• Maintain medical records.
• Perform housekeeping duties.
• Manage correspondence.
• Engage with clients throughout their journey with us.
• Know client and patient names and their reason for the visit.
• Assist with client needs (e.g., offering coffee, restroom directions).
• Provide a warm and empathetic welcome to clients.
• Prioritize answering the phone promptly, before the 4th ring.
• Ensure phones are never left unanswered, arrange for coverage.
• Check and process voicemail messages.
• Triage phone calls for technicians and veterinarians based on urgency.
• Document all phone conversations with clients in the medical record.
• Schedule appointments for new and existing patients via phone and in person.
• Collect necessary patient data.
• Place reminder calls one day before appointments if appointment is not already confirmed through reminder platform.
• Forward book each patient for their next appointment at the time of check-out.
• Track and reschedule canceled and no-show appointments.
• Record all client interactions in the medical records.
• Record messages and patient updates.
• Obtain medical records from referring practices.
• Alert referring practices when patients are euthanized.
• Fax records when requested.
• Maintain a clean and tidy reception desk and lobby.
• Ensure the reception area is free from animal hair and bodily waste.
• Keep the coffee station clean and stocked.
• Assist technicians in cleaning exam rooms.
• Mail information to clients and other practices as needed.
• Answer or triage emails in the general contact inbox.
• Alert veterinarians to incoming faxes via email.
• Process incoming mail and ensure outgoing mail is sent to the post office.
• Collect payment at the time of service.
• Assist clients with CareCredit applications.
• Reconcile the merchant credit machine at the end of each day.
• Maintain accurate financial records regarding the cash drawer.
• Compile daily checks and credit card reports, and provide them to the Hospital Director at the end of the day unless instructed otherwise.
• Perform other duties assigned by supervisors as necessary.

Benefits

• Great compensation & benefits
• Flexible schedules
• A verifiable commitment to putting pets and our people first
• Clear expectations and a path to advancement
• The opportunity to help build and shape a brand-new hospital
• Competitive salary ranging from $22-$26
• Medical, vision, & dental insurance premium with 4 options for all full-time Team Members
• Employee Assistance Program
• Paid Time Off (PTO), up to 80 hours + 10 hours for Personal Celebration Day
• Up to six paid floating holidays per calendar year
• 401k + employer match
• Team Member pet care discount for up to four personal pets
• Uniform allowance
• Professional Development (CE) reimbursement, up to $500 each year
• Veterinary Medical Clerk License application and renewal covered
• Regular reviews and feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed