Veterinary Receptionist

Gulf Coast Veterinary Emergency Hospital•Biloxi, MS

About The Position

The Veterinary Receptionist supports hospital operations by welcoming clients and patients, responding to questions and concerns, directing communications, scheduling appointments, and handling client check-in, check-out, and payments. The role also includes providing compassionate, discreet emotional support to clients during difficult situations and maintaining the appearance of the reception area. The hospital is open 24/7 and provides emergency veterinary care. Training and continuing-development opportunities are available.

Requirements

At least 2 years of professional receptionist or customer service experience.
Weekend and evening availability.
A compassionate, calm, team-oriented approach.
Ability to multitask.
Strong communication skills.
Highly organized, with computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Ability to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.
Must be comfortable with various medical outcomes.

Nice To Haves

Veterinary receptionist experience.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly, compassionate, and discreet emotional support during times of need.

Benefits

Health, dental, and vision benefits.
Liability insurance, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.