Veterinary Receptionist
About The Position
Calusa Veterinary Center is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and interpersonal skills to support clients, including during emotionally demanding situations. Veterinary-specific knowledge is not required; comprehensive onboarding and training are provided. The receptionist welcomes clients and patients, manages calls and appointments, processes payments, maintains records, and communicates with clinical staff to support daily operations. The position is full time, 32–40 hours per week, with a flexible schedule that may include nights, days, and weekends. Pay is $18–$22 per hour, based on skills, experience, and qualifications. Calusa Veterinary Center is a full-service animal hospital serving the Boca Raton community since 1985. It provides routine and complex veterinary care and is committed to a diverse and inclusive culture.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system; direct calls and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, process payments, post charges, and schedule future appointments.
- Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about a pet’s health.
- Enter data accurately and maintain organized records in the practice management system after onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
