Veterinary Receptionist

Veterinary Practice Partners•Buffalo, NY

18d

About The Position

West Side Pet Clinic is seeking a dedicated, client-focused full-time Veterinary Receptionist. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. The role calls for composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients through a range of experiences, including emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training will be provided, including mentorship on veterinary workflows, software, and medical terminology. The receptionist welcomes clients and patients, manages appointments and calls, processes payments, maintains records, and communicates with clinical staff to support smooth daily operations. The position offers a four-day work week from 7:45 AM to 5:00 PM, with no weekend hours. The stated salary is $17–$18 per hour, depending on skills, experience, and qualifications. West Side Pet Clinic was established in 2014 in Buffalo, New York. It provides affordable wellness care for dogs and cats, with a focus on preventative medicine and educating pet owners. The clinic is AAHA-accredited and emphasizes compassionate, accessible veterinary services.

Requirements

At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism; ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

Experience in a veterinary clinic, animal care facility, or medical office.
Familiarity with veterinary or medical terminology.
Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, directing calls and responding to inquiries about scheduling, services, and general information.
Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system following onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.