Veterinary Receptionist

Veterinary Practice Partners • Berlin, VT

10d • $18 - $22

About The Position

Onion River Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience in human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and interpersonal skills to support clients through a wide range of experiences, including emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training are provided.

The receptionist supports clients and patients at the front desk, handles calls, appointments, payments, records, and communication with clinical staff, and helps maintain a welcoming reception area. The position is full time, with scheduled shifts during hospital hours: Monday–Friday, 8:00 AM–8:00 PM, and Saturday, 8:00 AM–4:00 PM. Salary is $18–$22 per hour, based on skills, experience, and qualifications.

Onion River Animal Hospital is an AAHA Accredited practice and Vermont’s first Fear Free Certified Practice, serving Central Vermont for over 35 years. The facility has a team of 33 technical and client service professionals. The organization describes its environment as supportive, progressive, team-oriented, and committed to diversity and inclusion.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Demonstrated customer service skills and strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system; direct calls and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Keep the reception and waiting area clean, organized, and welcoming.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed