Veterinary Receptionist

Alliance Animal Health•Lawrence, KS

21d

About The Position

Gentle Care Animal Hospital is seeking a Veterinary Receptionist to help keep the hospital organized and its daily operations running smoothly. The receptionist welcomes clients and patients, supports appointment scheduling and front-desk transactions, and helps clients connect with the veterinary team. The role involves compassionate service to clients during routine visits and stressful situations, as well as collaboration with veterinarians, veterinary technicians, and veterinary assistants. The hospital provides preventive care, wellness exams, internal medicine, surgery, and dental care, serving dogs, cats, birds, and reptiles. The work environment may involve unpleasant odors and noises, animal waste, and potential exposure to bites, scratches, or contagious diseases. The employer offers virtual learning, hands-on training, and interactive development opportunities to support professional growth.

Requirements

At least one year of receptionist or veterinary experience is preferred.
Compassionate, calm, and professional approach to client service.
Strong communication skills and ability to multitask in a busy environment.
Excellent organizational skills and computer proficiency.
Team-oriented attitude and willingness to support coworkers.
Self-starter mindset and desire to learn and grow in veterinary medicine.

Nice To Haves

At least one year of receptionist or veterinary experience.

Responsibilities

Welcome clients and patients warmly and maintain a clean, professional, and inviting reception area.
Answer phone calls and emails, respond to questions, and direct concerns to the appropriate team member.
Schedule veterinary appointments efficiently to support patient needs and daily hospital flow.
Check clients in and out, process payments, and complete front-desk transactions accurately.
Listen to client concerns and provide compassionate, discreet emotional support during stressful or difficult situations.
Recognize urgent concerns and promptly communicate with the veterinary team when a patient may need immediate attention.
Help clients navigate veterinary visits and connect them with appropriate team members for questions about care and treatment.
Collaborate with veterinarians, veterinary technicians, and veterinary assistants to support clear communication and exceptional service.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.