Veterinary Receptionist

Shenandoah Veterinary Hospital • Martinsburg, WV

2d

About The Position

Shenandoah Veterinary Hospital is seeking a Veterinary Receptionist to support the hospital’s reception area and client experience. The role includes welcoming clients and patients, responding to questions and concerns, managing communications, scheduling appointments, and handling client check-in, check-out, and payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult times and should be comfortable with a range of medical outcomes.

The position offers opportunities for virtual and hands-on interactive training and continuing development. The work may involve unpleasant odors and noises, as well as exposure to animal bites, scratches, waste, and potentially contagious diseases.

Requirements

• At least one year of veterinary experience is preferred.
• Demonstrate compassion, calmness, teamwork, multitasking ability, and strong communication skills.
• Be highly organized and possess computer skills.
• Be a self-starter with a desire to continue advancing knowledge and skills.
• Be able to withstand unpleasant odors and noises.
• May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

• Prior veterinary receptionist experience.

Responsibilities

• Maintain the visual appeal of the hospital reception area.
• Greet and welcome clients and patients.
• Answer questions and triage client concerns.
• Answer calls and emails and direct them to the appropriate party for resolution.
• Schedule appointments to support efficiency and daily workflow.
• Check clients in and out and process payments.
• Offer clients friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

• Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
• 401(k) and 401(k) matching program.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Competitive compensation.
• Continuing education allowance for licensed, registered, or certified roles.
• Tuition reimbursement program for an AVMA-accredited veterinary technology program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed