Veterinary Receptionist

Bucksport Veterinary Hospital • Orland, ME

11d • $16 - $20

About The Position

Bucksport Veterinary Hospital is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience in human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service are welcome. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients in a range of situations, including emotionally demanding ones. Veterinary-specific knowledge is not required; onboarding and training are provided.

The receptionist supports daily front-desk operations, including welcoming clients and patients, managing calls and appointments, processing payments, maintaining records, and communicating with clinical staff. The position is full time, Monday through Friday, typically four 10-hour shifts between 7:30 AM and 5:00 PM, with no weekend hours. Pay is $15.50–$20 per hour, based on skills, experience, and qualifications.

Bucksport Veterinary Hospital is a family-owned, full-service small-animal practice in a modern, renovated facility. Its services include wellness care, vaccinations, diagnostics, surgery, dental work, and emergency support. The practice emphasizes preventive care, personalized quality care, teamwork, integrity, and a warm, welcoming environment.

Requirements

• At least 1 year of experience in a front-desk, receptionist, or customer-service role in a medical, dental, urgent-care, veterinary, or high-volume service environment.
• Demonstrated customer-service skills and strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal-care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Check clients out by processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Keep the reception and waiting area clean, organized, and welcoming.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed