Veterinary Receptionist - Wilmington, NC
About The Position
A Country Veterinary Clinic is hiring an experienced full-time Customer Service Representative (Veterinary Receptionist). The clinic is building something special and is looking for team members who bring creative ideas, critical thinking abilities, and a desire to grow and learn. A Country Vet emphasizes consistent, high-quality medical care while prioritizing work-life balance and personal well-being. The clinic offers a supportive culture with mentoring and opportunities for professional growth. They are looking to welcome new team members as they grow in 2026. Diversity, equity, inclusion, and belonging are core values, committed to building an inclusive and equitable working environment where employees feel a sense of belonging and are empowered to reach their highest potential.
Requirements
- Experienced Veterinary Receptionist
- Attention to detail and organizational skills
- Ability to multitask in a dynamic environment
- Readiness to grow as a professional and encourage the growth of others
- Willingness to ask for help and offer to help others
- Ability to anticipate the needs of the DVM staff, promoting efficiency and teamwork
- Accountability
- A positive attitude!
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in/out and ensure accurate client and patient information
- Collect payments, process invoices, and review estimates with clients
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental options (accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance)
- Up to three weeks of paid parental leave (full-time employees only; available after one year of service)
- Generous PTO
- Employee discounts (on services and products, pet food)
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- A flexible approach to compensation that will reflect your skillset and future performance
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Free/discounted lab work for all employee pets
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
