Veterinary Receptionist
About The Position
BluePearl Pet Hospital is hiring a Veterinary Receptionist to serve as the first point of contact for clients and help ensure they receive attentive, compassionate care. The role requires remaining calm and empathetic in emotionally difficult situations and assessing clients’ needs and pets’ general condition upon arrival, including determining whether an emergency is a “stat” or standard emergency. The receptionist greets clients, communicates clearly in person and by telephone, directs non-patient callers and visitors to the appropriate team member, and confirms appointments with accurate preparation information. The role also includes supporting grieving clients with resource materials and coordinating compassionately and accurately with service agencies handling pet remains. The position requires night and weekend availability. Prior veterinary medicine experience is required.
Requirements
- Prior veterinary medicine experience is required.
- Night and weekend availability is required.
Responsibilities
- Greet clients warmly and professionally when they enter the hospital.
- Maintain a friendly, approachable demeanor and listen compassionately to clients.
- Speak clearly, slowly, and calmly in person and over the telephone.
- Assess each arriving client’s needs and the pet’s general condition.
- Determine whether an emergency arrival requires “stat” or standard emergency attention.
- Respond to non-patient calls and visitors and connect them with the appropriate team member.
- Confirm appointments in advance and provide accurate information about preparing pets for appointments.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Liaise with clients and service agencies during the handling of pet remains, ensuring a complete, accurate, and compassionate process.
Benefits
- Medical, dental, vision, and life insurance options.
- Flexible work schedules.
- 401(k) and retirement planning.
- Parental leave benefits.
- Paid time off and floating holiday plans.
- Health and well-being resources, including support for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.
- Continuing education allowance and free continuing education sessions.
- BluePearl University training and access for clinicians to more than 2,000 medical journals.
- Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
- Eligible associates may receive continuing education reimbursement or stipends and paid continuing education hours, subject to role and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
