Veterinary Receptionist

Arizona Canine Orthopedics & Sports Medicine • Scottsdale, AZ

11d • $22 - $27

About The Position

Arizona Canine Orthopedics & Sports Medicine is seeking a dedicated, client-focused Veterinary Receptionist for its orthopedic surgery and sports medicine center. The role supports clients and patients from their first contact with the practice through check-in, scheduling, payment, and follow-up. The receptionist is a key first point of contact for families navigating what may be a stressful or emotionally demanding situation involving their dog's health.

Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; comprehensive onboarding and training will cover veterinary workflows, software, and medical terminology. The schedule is full time, Monday through Friday, with shifts between 7:00 a.m. and 5:00 p.m., and Saturdays from 8:00 a.m. to 2:00 p.m. Saturdays are required. The schedule may consist of five 8-hour shifts or four 10-hour shifts. Compensation is $22–$27 per hour, based on skills, experience, and qualifications.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, professionalism, and the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.
• Availability to work Saturdays.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed, compassionate service to clients experiencing anxiety, distress, or difficult news about their pet's health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed