Veterinary Receptionist
About The Position
Fairview Heights Animal Clinic is seeking a dedicated, client-focused part-time Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients through a range of experiences, including emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training will be provided. The position averages 20–30 hours per week. The anticipated schedule includes Wednesdays from 7:30 AM to 7:00 PM, Thursdays from 7:30 AM to 6:00 PM, and rotating Saturdays from 7:30 AM to 5:00 PM. Flexibility to work additional days as needed based on hospital scheduling needs is expected. Pay is $18–$20 per hour, based on skills, experience, and qualifications. Fairview Heights Animal Clinic and the Animal Hospital of O’Fallon provide full-service veterinary care in St. Clair County, Illinois, including preventative care, diagnostics, surgeries, boarding, and grooming. The clinic describes its facility as state-of-the-art and is dedicated to an inclusive culture that celebrates diversity.
Requirements
- At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Strong customer service, verbal and written communication, active listening, and conflict-resolution skills.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and comfort learning new software and workflows.
- Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
- Flexibility to work additional days as needed based on hospital scheduling needs.
Nice To Haves
- Experience in a veterinary clinic, animal care facility, or medical office.
- Familiarity with veterinary or medical terminology.
- Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
- Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
- Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
- Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
- Enter data accurately and maintain organized records in the practice management system following onboarding and training.
- Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Benefits
- 401(k) plan
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
